Bridget Devlin
West Chester,PA
Summary
Motivated Server/Cashier with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Prep/Cashier Manager
Monkey Bread
06.2018 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Lifted up to 80 pounds at once
- Worked flexible schedule and extra shifts to meet business needs.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Resolved customer complaints quickly to maintain customer satisfaction
Cashier/Waitress
Santucci's Square Pizza
06.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Business Economics/Finance
West Chester University of Pennsylvania
West Chester, PA2026
Skills
- Store Reset and Recovery
- Salesforce Software
- Sales Report Generation
- Maintaining Clean Work Areas
- Adaptable to Changing Demands
- Inventory Accuracy
- Order Management
- Positive Reinforcement
- POS System Operations
- Safety Procedures
- Corrective Actions
- Health and Safety Procedures
Timeline
Cashier/Waitress
Santucci's Square Pizza
06.2021 - 04.2022
Prep/Cashier Manager
Monkey Bread
06.2018 - 08.2023
Business Economics/Finance
West Chester University of Pennsylvania
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