Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Bridget Diaz

San Antonio,TX

Summary

Experienced manager and dynamic leader specializing in identifying and developing associates for high levels of success and career advancement. Proven record of applying advanced managerial skills to assess, and interpret various sales data to identify gaps and implement sales goals. Knowledge in property promotion, safety regulations, and licensing laws needed to operate multiple properties. Adept at collaborating within the community to form knowledgeable networks to expand property presence, gain occupancy, and scout talent.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Licensed Insurance Sales Professional

USAA
09.2024 - Current
  • Sold auto, home, and other various insurance products to members using consultative selling techniques.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Analyzed customer needs to provide customized insurance solutions.

Regional Director

Mastercorp
08.2023 - Current
  • Monitor the key performance indicators of Quality, Timeliness and Budget, and help site management achieve targets. Holds teams accountable for measurable results and develop action plans with teams if key metrics aren’t being achieved
  • Managed budgeting and forecasting for regional operations, optimizing resources and ensuring cost efficiency while maintaining high-quality standards
  • Implemented performance metrics and KPIs to monitor and evaluate regional performance, identifying areas for improvement and implementing corrective actions
  • Create an overall people plan for the region that reflects bench strength and succession planning coupled with consistent mentoring and people development.
  • Create recruiting strategies for each site - monitoring staffing levels and communicating that strategy to site management, Field Recruiters and Division HR Director to ensure staffing levels are achieved and maintained well before high demand.
  • Coach site managers in person and through virtual meetings to provide a quality work experience for team members through correct selection, onboarding, training, and employee rewards and recognition programs.
  • Ensure that a transportation strategy is in effect for the site – managed fleet of 15 vehicles and drivers with efficiency, oversee safety protocols and ensure programs are being followed by all site employees and other assets are maintained and in good working order.
  • Established strong relationships with key clients, stakeholders, and partners to foster collaboration and drive business development opportunities

Area Managing Director / General Manager

Highgate Hotels / Wyndham Hotels
10.2004 - 12.2022
  • Oversee 7 properties in Austin & San Antonio representing over 32 million dollars in top line revenue, ensuring financial success and compliance to corporate standards
  • Lead a monthly financial review with all properties to ensure they maintain budgeted productivity levels and meet all financial review dates
  • Develop managers for future advancement through competency training and corporate sponsored training programs including working with the Hiring Our Heroes program to coach, hire and promote 2 transitioning military service members
  • Conduct weekly meetings with the sales leaders focusing on the quality of prospecting and existing account calls each person will make and the potential business results of these calls
  • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate re-forecast
  • Interview all prospective final candidates for any vacant management position within home base hotel as well as General Manager openings for other hotels supported prior to any offer being extended
  • Perform all department leaders' performance appraisals and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff
  • Motivate, coach, counsel and discipline all management personnel to ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps
  • Worked with the corporate training department to deliver franchise and corporate GM training including acquisition property turnovers; conducted national and regional training events to implement rollout of operations and sales initiatives
  • Worked as a regional accounts receivable collection specialist and internal auditor

Skills

  • Revenue Generator: Increased property sales over 25% over 5 years
  • Talent Coach & Mentor: Coached and directed the promotion of 14 staff members and managers to next level positions within our organization
  • Project Manager: Oversaw multi-million-dollar renovations at 2 properties
  • Training Facilitator: Presented new company program roll-outs to small and large groups around the country, one on one training including internal audits, quality & safety inspections with new General Managers
  • Volunteer Organizer: Led regional community outreach efforts by connecting to local organizations and community leaders to plan and deliver volunteer hours where needed
  • Technical Skills: Microsoft Office ADP Profitsword Outlook PowerPoint SynXis Wynview Kronos Smith Travel Salesforce Concur CRM Oracle Conversant Zoom

Accomplishments

Wyndham Manager of the Quarter Q3 2021 

Nominee for American Hotel Lodging Association Paving the Way Award 2021 

Executive Board Member San Antonio Hotel Lodging Association 2017 -2019 

GM of the Year Nominee 2016, 2017, 2018, 2022  

Region 32 Integrity Award 2016

Corporate Community Service Award Recipient La Quinta Inn & Suites 2013

Certification

  • Licensed Property & Casualty Sales Associate - 22 States (provided upon request)
  • AINS 102 Certification

Timeline

Licensed Insurance Sales Professional

USAA
09.2024 - Current

Regional Director

Mastercorp
08.2023 - Current

Area Managing Director / General Manager

Highgate Hotels / Wyndham Hotels
10.2004 - 12.2022

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