Bridget D. Levens
Tallahassee,USA
Summary
Diplomatic professional with strong track record in international relations and public diplomacy. Skilled in fostering positive relationships, navigating complex negotiations, and representing organizational interests on global stage. Adept at collaborative efforts and driving impactful results. Reliable, adaptable, and highly regarded for effective communication and problem-solving abilities.Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Ambassador & Substitute Teacher
Kelly Services
10.2022 - 10.2024
- As an Ambassador, I was responsible for managing the paperwork and recruiting new employees to our program for substitute teaching. As a teacher on campus, was responsible for reporting directly to the vice principal, instructing, managing and teaching students, implementing strategies for instructional teaching, evaluation of students and supervision.
- Facilitated communication between clients and candidates to enhance placement success.
- Mentored junior staff on effective recruitment strategies and client management techniques.
- Streamlined onboarding processes to improve candidate experience and reduce time-to-hire.
- Developed training materials for new recruits, fostering consistent understanding of company policies.
- Implemented classroom management strategies that decreased disciplinary issues by 30%, fostering a more productive learning environment.
- Utilized educational technology such as Smartboards and educational apps, resulting in a 20% increase in student participation and interactive learning.
- Collaborated with full-time teachers to adapt teaching strategies and materials for diverse student needs, leading to a 25% increase in student engagement and performance.
- Delivered lessons in alignment with across various age groups Pre-K to 12, graded average of 25 or more students, improving average student grades by 20% within same semester using instruction techniques.
- Developed and executed lesson plans during long-term substitute assignments achieving a 10% increase in student comprehension scores and communicated well with the staff and students.
- Administered employment to counsel inform training and recruiting teacher for employment.
- Research Evaluated instructional teaching resource planned from our Department of Education ELA (English Language Arts) Standards reached grade level in the State of Florida.
- Mentored students in one-on-one sessions, resulting in a 20% improvement in individual study habits and academic performance.
- I have testing and proctoring students in different programs such as PreK- to 6th grade, 7th grade through Alternative Educator Schools, College Students and IEP (Individualized Education Program) students.
- Administer exams as well as Proctored exams.
- Establish safe, respectful and inclusive classroom climate conducive to learning and professional development.
- Demonstrate preparation of standards-based measures of student progress.
- Demonstrate great knowledge of the subject area.
- Adapt instruction through multi-tiered systems of support to meet the learning needs of all students.
- Maintain a positive relationship ongoing communication with students, families, colleagues and supervisors.
- Communicate effectively with others and exhibit willingness to share ideas and talents with colleagues.
- Evaluate students' progress through a variety of informal and formal assessments, managing basis to inform instruction.
- Maintain and update appropriate documentation of student progress. Environment adapting the method to fit the needs of each individual student. Provide in-class and at-home assignment based on the available lesson plans.
Customer Service Associate (Adult)
City of Jacksonville
08.2023 - 09.2024
- Experience in verification and organization of data sets.
- Manage audits with improvements and directed budget costs.
- Oversees a total of 30 clients with the Help Program for all ages Biweekly and achieved an increase of knowledge based on 95% of all clients.
- December 2023 surveyed implemented organized and developed program called 1-on-1 TECH HELP Program for adults that come into the library and would like to increase their technical knowledge.
- Create survey for the basis on needs analysis program for the Adult section of the library.
- Implement tracking device for technical teaching in the area the customer is requesting knowledge.
- Schedule one-on-one appointments with the customers within 30 minutes to 1 hour training Ensuring the customer gets the knowledge and exceeds their goal for the appointment.
- Create and manage and instructional training technique of the customer in terms of success setting up emails and the utilization of emails attachment Emails Cybersecurity Training PowerPoint Microsoft Word Cell Phone Cyber on technical resources and the computer based software in the library.
- Assist customers with reaching out to other resources so they can get the understanding of what is needed with their personal paperwork.
- Empathize with the customer understanding the customer's needs to help them get resolution. Able to assist the customer in turning around negative inside a positive mindset customer.
- Assist the customer with a variety to assist them with getting the customer need to assist them with their everyday teaching and they will utilize on a daily basis or when they would like to use them.
- Maintain great motivation and customer service skills, conduct training for the adult courses in the library greeting and assist customers at service points.
- Additional skills such as create flyers, poster boards and displays for specific programs, activities and information for the service area, advisor program presentations, reference duties performed face-to-face, virtual and outreach teaching materials and research.
- Promote and instruct customers in the use of library services. Direct customers for additional assistance. Coordinate with other library staff as needed.
- Communicate effectively with customers to provide information and resolve inquiries, customers remotely via the call center using a variety of tools including multi-line phone, email, instant message and text.
Position Contractor
N-DART
10.2022 - 01.2023
- Working via contract with N-Dart with Verizon this involves Public Relations, Communication, Problem Solving, Data Entry, and Excellent Communication Skills. Operating multiple software programs and Decision Making, Customer Service, Interpersonal Skills.
Remote Position Contractor (Remote Claims Processor Trainer)
N-DART
02.2021 - 03.2022
- Oversee several training classes of 30 or more trainees, with a 95% of training success.
- Excellent organizational and communication skills. Trainees exceed the company service contracts by 85%.
- Create training material and oversee sought the training staff.
- I exceeded the claims processing goals for the state of Ohio Pandemic Unemployment Assistance Program PUA and successfully fulfilled this position and acquired additional skills - set as a trainer and assisted my supervisor with permission to provide one on one coaching for my team members.
- Additional the contract was supposed to be for 3 months and because of the great job we performed as a team the contract was extended by 1 year and 1 month successfully after meeting quarterly wages and weeks with the FACTS system updated the quarterly values where appropriate and resolved issues with claimant that sent in proof of employment assigned minimum.
Hybrid Position Internship
Brando Peters Campaign
06.2018 - 08.2018
- Brando Peters is an attorney who was running for Congress in Florida's 2nd Congressional District which covers Tallahassee, Panama City and the cities in the Florida Panhandle. I worked as an intern in many different capacities while interning, have exceeded the following responsibilities:
- Oversea to work in my district. Worked with the Candidate Sponsors, Campaign Managers and directors on best practices and strategies to communicate and outreach to others in all areas.
- Well organized and able to distribute daily as well as gathering volunteers and activities assisting with fundraisers and follow up with donors. I excelled in completing all voter outreach communication assigned, either by phone, canvassing or events.
Internship
Florida Legislature
01.2017 - 05.2017
- Great job performance as achieved with assisting member of the Legislature to resolve important issues for the people throughout the State of Florida. Additionally my success fulfills assisted the legislator work on making new laws or changing existing laws. Efficiently and effectively write paperwork processes and knowledge management and establish the client cooperative working relationship. Possess good written and verbal communication skills. I possess problem-solving and decision-making skills. Ensured the timeliness process is punctual and resolve conflicting issues. Each member also serves on several committees and the effect of laws on the people in our state must possess a number of skills - set such as being available to assist the legislator and secretaries in updating and filling accurate material and information responsible for planning, implementing and evaluating the current events or specific projects and ensuring all expectations and performance are met at substantial levels.
State of Florida Program Administrator
09.2013 - 05.2017
- Program Administrators responsible for planning, implementing and evaluating the Enrollment Broker Contract for client staff of 200 people ensuring the clients meeting all expectations and performing at a substantial level of satisfying our Florida Medicaid clients in their dedicated needs.
- Oversea and direct program staff number of 12 people.
- Additionally oversee the address and hand management mentoring primary responsibility to accomplish the goals of ensuring the program or project for which they are responsible is for success and find effective to be able to multi-task. Additionally assigning staff to carry out monitoring projects, such as call centers staff, phone calls to all the client Ensuring the client manual and resources media mailing letters and communication strategies updated. Overseeing the staff work, coaching which were provided the on staff from within passing putting measurable goals and impact forms staff, mentoring evaluation process of the current client programs to operate in every department. Creating reports and findings to send to the client senior management and Board of Directors. Possess strong time management and prioritization skills.
Customer Service Supervisor
Xero Business LC (Federal Contract with Department of Labor)
07.2008 - 09.2013
- I worked very well and successfully for 15 years with this same company who changed their name several times. I successfully assisted the following contracts in different roles from Hybrid Position Supervisor, Black Lung and Energy Agent for the Federal Employee Compensation Contract with Department of Labor Supervisor Black Lung Contract Supervisor IBM Contract Supervisor in the Energy Contract with the Department of Labor A Federal Contract with ACS Inc Acting Liaison FECA. Department of Labor Contract provide federal major disability compensation program which provide average placement benefits, medical treatment, vocational rehabilitation, and the benefits to certain workers their dependents that experience work-related injury or occupational disease.
- Oversea staff of 50 to 60 employees.
- Demonstrate great preparation of standards-based measures of call center's progress average talk time 4.50 minutes and less per month. Taking 60 to 80 calls per day or more providing accurate information.
- Adapt instruction through multi-tiered systems of support to meet the learning needs of all students.
- Maintain positive relationship ongoing communication with employees, colleagues and management.
- Communicate effectively with others and exhibit willingness to share ideas and talents with colleagues.
- Manage audits with improvements and directed budget costs.
- Incentive program implemented as reward to the employees, which I implemented as well.
Contract
ACS Inc / ACS Xerox Co / Xerox Business LC / Department of Labor
08.1998 - 09.2013
- 15 years Employed with the same company ACS.
Supervisor with the Call Center
CSA Xero Company ACS Inc (State of Florida Contract)
07.2000 - 06.2008
- All programs were successful processes by providing an array of Medicaid services for the Florida Medicaid recipients, Florida Medicaid providers Health Plan Companies such as Pharmacy, Physician, EMS Supplier Specialists and etc. Florida Medicaid Contract State Contract Florida Medicaid Medicaid Florida Health Kids Third Party Liability Unit Florida Medicaid Enrollment Broker Contract. All programs states was contracted with the state of Florida Medicaid program was glad to be a successful team member and have worked and all contracts exceed our Service Level Agreement standards.
Education
Graduate Program Practical Theology and Ministry -
Oral Roberts University
01-2027
Master Degree - Public Administration
Florida A & M University
01.2020
Bachelor of Science - Political Science, Public Administration
Florida A & M University
01.2017
Associate of Arts Degree - Political Science, Public Administration
Florida A & M University
01.2015
High School Diploma - undefined
James S. Rickard High School
01.1986
Skills
- PowerPoint Microsoft Word Evaluation skill Graph's Methods of Research Writing Communication Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Student engagement
- Behavior management
- Parent-teacher communication
- Adaptable
- Relationship building and management
- Positive reinforcement
- Empathy and patience
- Classroom organization
- Instructional planning
- Emotional support
- Collaborative teaching
Accomplishments
- Enhanced student learning with IPE goals.
- Specialized in substituting for all classes ages K-12.
- Took all offered shifts to maintain coverage for students
- Completed extra training to further help students under care.
- Managed Long Term Substitute Teaching classroom for 1 year.
Certification
- Licensed Health Insurance 1998 through 2005
- Licensed Life Health and Annuity Insurance 2023
- Certified Phlebotomist
Timeline
Customer Service Associate (Adult)
City of Jacksonville
08.2023 - 09.2024
Ambassador & Substitute Teacher
Kelly Services
10.2022 - 10.2024
Position Contractor
N-DART
10.2022 - 01.2023
Remote Position Contractor (Remote Claims Processor Trainer)
N-DART
02.2021 - 03.2022
Hybrid Position Internship
Brando Peters Campaign
06.2018 - 08.2018
Internship
Florida Legislature
01.2017 - 05.2017
State of Florida Program Administrator
09.2013 - 05.2017
Customer Service Supervisor
Xero Business LC (Federal Contract with Department of Labor)
07.2008 - 09.2013
Supervisor with the Call Center
CSA Xero Company ACS Inc (State of Florida Contract)
07.2000 - 06.2008
Contract
ACS Inc / ACS Xerox Co / Xerox Business LC / Department of Labor
08.1998 - 09.2013
Master Degree - Public Administration
Florida A & M University
Bachelor of Science - Political Science, Public Administration
Florida A & M University
Associate of Arts Degree - Political Science, Public Administration
Florida A & M University
High School Diploma - undefined
James S. Rickard High School
Graduate Program Practical Theology and Ministry -
Oral Roberts University
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