Bridget Dolan

Account Collections - Defensive Litigation - Executive Office

• Participated in regular meetings with management to assess and address issues and identify and implement improvements.
• Utilized formulas to extract data from queries into Excel spreadsheets.
• Conducted detailed analysis on key trends and findings to summarize findings for leadership.
• Conducted workplace compliance training to reduce liability risks.
• Analyzed information gathered by investigations and reported findings and recommendations.

• Developed and documented HR procedures to refine processes and drive compliance with policies.
• Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
• Assisted with recruitment initiatives by interviewing and talent sourcing.
• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Arranged for debt repayment and established repayment schedule based on customer finances.