Bridget Dorsey
Baltimore,MD
Summary
Professional with solid experience in logistics and mail delivery, equipped to manage routes efficiently and ensure timely deliveries. Strong focus on team collaboration and adaptability to changing needs. Reliable, organized, and skilled in customer service, route planning, and handling mail with care. Known for dependability, excellent communication, and results-driven approach.
Overview
22
22
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
03.2004 - Current
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Managed daily inventory of postal supplies, maintaining optimal stock levels for operations.
- Operated postal vehicles safely while adhering to traffic regulations and safety standards.
- Provided excellent customer service, addressing inquiries and resolving issues effectively.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
- Reduced incidence of lost or damaged mail by implementing careful handling procedures.
- Ensured timely delivery of mail to residential and commercial addresses, maintaining high customer satisfaction.
- Maintained accurate records of deliveries and attempted deliveries, supporting postal service accountability.
- Collaborated with other postal workers to share insights on improving mail delivery services.
- Enhanced safety of mail items by implementing secure handling and delivery practices.
- Improved route efficiency by optimizing delivery paths, reducing overall time spent on deliveries.
- Increased community trust by providing consistent and accurate mail delivery services.
- Coordinated with postal office team to manage undeliverable mail, ensuring timely resolution of delivery issues.
- Responded to customer inquiries and concerns with professionalism, enhancing public image of postal service.
- Identified and reported potential security risks during mail delivery, contributing to community safety.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Education
Ph.D. - Theology
Philadelphia Bible College And Seminary
Baltimore, MD06-2022
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Postal regulations
- Mail sorting
- Scan parcels
- Technology use
- Route navigation
- Registered mail coordination
Timeline
Mail Carrier
United States Postal Service, USPS
03.2004 - Current
Ph.D. - Theology
Philadelphia Bible College And Seminary