Bridget Duzan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
Woof Gang Bakery And Grooming
10.2019 - 12.2022
- Maintained cleanliness and organization of front desk area and store.
- Greeted pets and their owners upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and set appointments for grooming.
- Used internal software to schedule appointments, check-ins and check-outs.
- Asked customers questions to meet special requests.
- Performed basic daily bookkeeping tasks.
- Answered pet parents questions regarding grooming and product needs.
- Collected grooming and product fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Improved health of pets by advising owners on optimal approaches.
Front Desk Associate
Camp Bow Wow
06.2018 - 10.2019
- Maintained cleanliness and organization of front desk area.
- Greeted pets and their owners upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Asked customers questions to meet special requests.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered customer data into room system and updated information whenever pets changed rooms.
- Prepared weekly employee work schedules for team members.
- Planned coverage needs and organized services to support upcoming holidays.
- Kept accounts in balance and ran daily reports to verify totals.
Senior PetsHotel Associate
PetSmart PetsHotel
06.2016 - 06.2018
- Maintained cleanliness and organization of front desk area.
- Greeted pets and their owners upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and schedule day camp and boarding.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Asked customers questions to meet special requests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with management to address requests and complaints made by guests.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Protected animals from care errors by maintaining clear and secure tags.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Kept cages, kennels, play yards and grooming areas neat and clean.
PetsHotel Associate
PetSmart PetsHotel
06.2013 - 08.2015
- Worked varied hours, days, nights and weekends as business needs dictate.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animal coats clean and healthy with regular washing and nail trims.
- Kept cages, kennels, play yards neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Education
GED -
South Houston High School
South Houston, TXSkills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Understanding Customer Needs
- Issue and Complaint Resolution
- Customer Retention Strategies
- Responding to Difficult Customers
- Upselling Products and Services
- Loyalty Programs
- Critical Thinking
Timeline
Front Desk Associate
Woof Gang Bakery And Grooming
10.2019 - 12.2022
Front Desk Associate
Camp Bow Wow
06.2018 - 10.2019
Senior PetsHotel Associate
PetSmart PetsHotel
06.2016 - 06.2018
PetsHotel Associate
PetSmart PetsHotel
06.2013 - 08.2015
GED -
South Houston High School
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