Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget Ehman

Limestone,NY

Summary

Adept at complaint resolution and project management, I significantly enhanced customer satisfaction at Startek USA. Leveraging time management and data entry skills, I exceeded service goals, mentored junior staff, and streamlined processes. My proactive approach and dedication to service excellence have consistently improved operational efficiency and customer relations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Startek USA
Limestone, NY
09.2022 - Current
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Collected deposits or payments and arranged for billing.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Mentored junior team members and managed employee relationships.
  • Implemented innovative methods for streamlining the customer service process.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Cashier

Seneca Allegany Resort & Casino
Salmanca, NY
02.2021 - 01.2023
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Checked personal identifications during alcohol and tobacco sales.
  • Greeted customers and provided friendly customer service.
  • Counted and balanced cashier drawers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Verified that all coupons were valid prior to processing them into the system.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.

Public Area Attendant

Seneca Allegany Resort & Casino
Salamanca, NY
01.2021 - 06.2022
  • Ensured compliance with all health codes regarding sanitation standards.
  • Serviced, cleaned and restocked restrooms.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Demonstrated commitment to providing excellent customer service at all times.
  • Addressed guest emergencies immediately and proficiently by administering basic first aid or by contacting internal and external resources according to established protocols.
  • Stripped, sealed and polished floors.
  • Adhered tirelessly to public and company health and sanitation standards to keep guests and colleagues safe from disease transmission and injuries.
  • Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
  • Interacted warmly, courteously and professionally with guests, patrons and associates and cultivated joyful, inviting atmosphere while performing menial but important tasks with vigor.
  • Adhered to all safety policies including proper use of chemicals and equipment.
  • Followed safety procedures while operating machinery such as vacuums and buffers.

Manufacturing Associate

Zippo
Bradford , PA
01.2019 - 06.2020
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Identify defective components or finished goods items during the inspection process and make appropriate adjustments accordingly.
  • Analyzed blueprints and schematics of forged components prior to initiating production runs.
  • Maintained production facilities at high standard of cleanliness and organization to improve quality of products.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Performed routine inspections to ensure product quality and adherence to specifications.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Ensured compliance with company policies, procedures and standards.
  • Coordinated with the logistics team to ensure timely delivery of materials and finished products.
  • Performed inspections during production to detect quality problems.
  • Completed and reviewed GMP documentation, driving traceability of development, manufacturing and testing activities.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.

Education

High School Diploma -

Smethport Area Jr- Sr High
Smethport, PA
06-1988

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Project management
  • Service standard compliance
  • Tracking complaints
  • Customer satisfaction measurement
  • Time management
  • Data entry
  • Research
  • Appointment scheduling
  • Call center procedures
  • Escalation management

Timeline

Customer Service Representative

Startek USA
09.2022 - Current

Customer Service Cashier

Seneca Allegany Resort & Casino
02.2021 - 01.2023

Public Area Attendant

Seneca Allegany Resort & Casino
01.2021 - 06.2022

Manufacturing Associate

Zippo
01.2019 - 06.2020

High School Diploma -

Smethport Area Jr- Sr High

Similar Profiles

CREATE PROFILE
Bridget Ehman