BRIDGET E. MCCUE
Horsham,PA
Summary
Successful practice management professional with over twenty years' experience in the implementation of medical practice policies and procedures.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Manager of Market Operations
Harmonycares
09.2022 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Practice Manager
Grandview Medical Practices
12.2018 - Current
- Responsible for the daily operations of a busy Primary Care medical practice
- Recruit, hire and supervise staff development and performance goals
- Ensure that goals and objectives are fiscally sound
- Evaluate staff performance and handle disciplinary actions
- Provide data for financial and statistical purposes
- Ensure compliance with clinical standards and quality patient care
- Develop and maintain employee and physician schedules
Practice Manager
Springfield Medical Practice and Chestnut Hill Family Care of Ambler
09.2015 - 12.2018
- Responsible for managing all aspects of operations for 2 busy family medicine practices in 2 locations
- Oversee the financial performance of the clinics including physician schedules, payroll, budget creation and expense management
- Ensure all staff members understand and follow established policies and procedures
- Direct the development, implementation and documentation of new policies as needed
- Monitor patient service and engagement scores and work on opportunities to improve patient satisfaction
- Supervise office billing and collections as well as purchasing supplies
Practice Manager
Einstein Bariatrics and Minimally Invasive Surgery
03.2013 - 09.2015
- Direct the day-to-day activities of a seven physician surgery practice in two locations with responsibilities that include:
- Responsible for practice operations in two locations
- Employee scheduling and development
- Physician scheduling and maintenance of medical records
- Supervise office billing and collections as well as ensure compliance with cash handling procedures and purchasing of supplies and manage expenses
- Assist the office supervisors to ensure policies are being implemented with practice attention to patient satisfaction and quality management
Office Manager
Mercy Family Medicine
01.2012 - 02.2013
- Manage a family Medicine Practice and a Family Medicine Residency Program with responsibilities that include:
- Overseeing day to day operations of a physician practice
- Ensure that patient scheduling, registration; clinical care and check out processes are completed in a professional manner and in accordance with established protocol
- Supervise employee scheduling and, physician development scheduling and maintenance of medical records
- Responsible for billing and collections procedures and purchasing of supplies and manage expenses
Office Manager
Abington Pediatric Neurology Consultants
04.2001 - 06.2011
- Assisted in establishing and managing a successful medical practice with responsibilities including but not limited to:
- Cultivating positive interpersonal relationships with patients while acting as a liaison to physicians and medical administrators
- Communication with third party insurance companies to ensure accurate physician credentials and claim submissions
- Maintaining records for all accounts payable and receivable
- Coordinate physician schedule, patient scheduling and maintenance of medical records
Education
Elementary Education -
Gwynedd Mercy College
01.1992
Skills
- KPI tracking
- Vendor relations
- Customer acquisition
- Brand-building strategies
- Customer relationship management (CRM)
- Budgeting and allocation
- Project management
- Staff management
- Budget administration
- Business intelligence
Timeline
Manager of Market Operations
Harmonycares
09.2022 - Current
Practice Manager
Grandview Medical Practices
12.2018 - Current
Practice Manager
Springfield Medical Practice and Chestnut Hill Family Care of Ambler
09.2015 - 12.2018
Practice Manager
Einstein Bariatrics and Minimally Invasive Surgery
03.2013 - 09.2015
Office Manager
Mercy Family Medicine
01.2012 - 02.2013
Office Manager
Abington Pediatric Neurology Consultants
04.2001 - 06.2011
Elementary Education -
Gwynedd Mercy College
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