Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Bridget English

Bridget English

Milner,GA

Summary

To provide support, leadership, and outstanding customer service. I am a hardworking and self motivated person with the drive to provide the fundamental support to my fellow associates, patients, and customers. I’m known for the implementation of structure and positive coaching on the standard policies and procedures of the company. With my guidance, the most under producing pharmacy locations have been redirected into profitable and growing sites. The strive to teach others how to maintain stability, efficiency, and promote growth has been my goal from day one. I firmly believe teaching the staff the “how and why” of the company’s values leads to a far better commitment and understanding of what is expected to fulfill their roles. In the end, the patient and customer are met with a greater experience and associates feel confident in their roles.

Overview

24
24
years of professional experience
1
1
Certification

Work History

District Pharmacy Technician

The Kroger Co.
01.2009 - Current
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction for 24 locations in the Metro Atlanta area
  • Promote excellent customer service skills
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Supervision of numerous opening and closing of pharmacy locations; including remodels
  • Training pharmacy managers, pharmacists, and technicians
  • Ability to decrease overstocked inventory while providing a solution to the cause
  • Direct involvement in loss prevention cases
  • Complete all audits in a timely manner with follow ups where needed
  • Boost pharmacy moral by providing support within and outside Kroger
  • Assisting in the prevention of third party insurance audit loss
  • Calculate inventory projections and research discrepancies, when necessary
  • Resolve record keeping issues to become HIPAA compliant
  • Interview and complete hiring process of new employees
  • Installing various equipment needed by individual stores to provide a more efficient workflow
  • Provide the necessary information and training for new programs
  • Organize pharmacies to create a more pleasant and efficient work place
  • Provide direct communication with over 200 employees to ensure information is received and comprehended on every level of experience
  • Resolved third-party billing, computer system and customer service issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Senior Corporate Trainer

The Kroger Co.
01.2008 - 06.2009
  • Direct involvement in the launch of a new pharmacy computer program, EPRN
  • Provided EPRN training to the Atlanta Division of 230+ pharmacies
  • Installation and set up of various computer equipment and programs
  • Provided direct assistance to stores with difficult software launches
  • Kept up to date records of training status for all associates
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Analyzed and evaluated training effectiveness and program outcomes.

Certified Aerobics Instructor

Body Talk Fitness
01.2005 - 01.2009
  • Developed creative and fun fitness classes to keep participants engaged and motivated.
  • Provided assistance for various gym equipment and fitness related questions.
  • Responsible for follow up with delinquent accounts
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Negotiated gym membership prices, terms of sales and service agreements.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

District Pharmacy Technician

The Kroger Co,
08.2006 - 01.2008
  • Direct support and supervision for up to 45 pharmacy locations; Macon, Warner Robins,
  • Metro Atlanta, La Grange, Carrollton, and Douglasville areas
  • Responsible for the scheduling of pharmacists and providing floater help where needed
  • Organized various vaccine clinics
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Store Auditor

The Kroger Co.
05.2003 - 08.2006
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Collaborated with lead accounting manager to comply with governing bodies and limit regulatory risks.
  • Analyzed all audit results and resolved all compliance issues.
  • Participated in various training and development programs.
  • Prepared reports for templates and maintained compliance database.
  • Performed over 20 compliance audits per month.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Responsible for the auditing of the Atlanta Division; 230+ stores and warehouses
  • Supervised and performed cash audits, warehouse audits, and inventories
  • Provided positive feedback and solutions to problem areas in stores
  • Converted auditing team from paper forms to Excel worksheets with email
  • Responsible for the scheduling of the auditing team
  • Reviewed all cash audits and provided follow ups on any proven to be substandard
  • Worked with loss prevention in numerous cases
  • Discovered $100,000s of unaccounted assets during inventories; as well as the prevention of bad assets that were accounted for by store employees
  • Direct involvement and first response to robberies, fires, and other disasters
  • Trained store management in calculating inventory perpetuals

Cashier, Front End Supervisor, Pharmacy Technician, Lead Accounting Clerk, Assistant Receiving Clerk, Assistant CAO clerk, Assistant Scan Coordinator, Assistant Administrative Assistant, Assistant Front End Manager, Manager

The Kroger Co.
05.1999 - 05.2003
  • Manager On Duty
  • Worked with district staff to provide support and training for other stores
  • Took active part in all store activities
  • Responsible for community outreach programs
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Accomplished multiple tasks within established timeframes.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Onboarded new employees with training and new hire documentation.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

BBA - Business Administration, Accounting

Clayton State University, Morrow, GA
05.2003

Skills

  • Excellent customer service skills
  • Outstanding written and verbal communication skills
  • Data Entry with accuracy and proficiency
  • Ability to work independently without direct supervision
  • Work efficiently with a positive attitude
  • HIPAA certified
  • Work well with others
  • Energetic
  • Proficient in Microsoft Office (Word, PowerPoint, and Excel) programs
  • Ability to learn quickly
  • Acute attention to detail
  • Organization and Time Management

Accomplishments

    Served on the Milner City Council. Milner is a small town south of Atlanta, GA. At the time, we had approximately 1,000 residents.

Certification

  • CPhT - Certified Pharmacy Technician
  • Pharmacy Technician License - Georgia
  • HIPAA Certified

Timeline

District Pharmacy Technician - The Kroger Co.
01.2009 - Current
Senior Corporate Trainer - The Kroger Co.
01.2008 - 06.2009
District Pharmacy Technician - The Kroger Co,
08.2006 - 01.2008
Certified Aerobics Instructor - Body Talk Fitness
01.2005 - 01.2009
Store Auditor - The Kroger Co.
05.2003 - 08.2006
Cashier, Front End Supervisor, Pharmacy Technician, Lead Accounting Clerk, Assistant Receiving Clerk, Assistant CAO clerk, Assistant Scan Coordinator, Assistant Administrative Assistant, Assistant Front End Manager, Manager - The Kroger Co.
05.1999 - 05.2003
Clayton State University - BBA, Business Administration, Accounting

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Bridget English