Bridget Franklin
Baton Rouge,LA
Summary
Dynamic and results-oriented professional with a proven track record at Accord Rehabilitation, adept in crisis intervention and fostering patient relationships. Excelled in enhancing product quality and customer satisfaction at Hi Neighbor Supermarket. Skilled in regulatory compliance and customer service, demonstrating a strong work ethic and positive attitude. Achieved significant improvements in operational workflows and team productivity.
Produce professional prepared for delivering excellent customer service and maintaining high standards in produce handling. Proven ability to manage inventory, ensure product freshness, and create appealing store display. Strong focus on team collaboration and adaptability, ensuring smooth operations and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Produce Clerk
Hi Neighbor Supermarket
05.2023 - Current
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Mental Health Technician
Accord Rehabilitation
05.2021 - 10.2022
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Meals on Wheels Coordinator
East Baton Rouge Council on Aging
06.2013 - 01.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for [Number] employees.
- Interceded between employees during arguments and diffused tense situations.
Education
Northeast High School
Jackson Road Zachary, La05-1988
Skills
- Customer service
- Strong work ethic
- Positive attitude
- Stock rotation
- Cleaning and sanitation
- Product pricing
- Flexible schedule
- Quality control
- Product restocking
- Product stocking and storage
- Stock replenishment
- Regulatory compliance
- Product displays
- Honesty and integrity
- Product knowledge expertise
- Product rotation
Languages
English
Software
Microsoft Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Produce Clerk
Hi Neighbor Supermarket
05.2023 - Current
Mental Health Technician
Accord Rehabilitation
05.2021 - 10.2022
Meals on Wheels Coordinator
East Baton Rouge Council on Aging
06.2013 - 01.2021
Northeast High School
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