BRIDGET FREDERICK
Lehigh Acres ,FL
Summary
Dedicated Human Resources professional with extensive expertise in policy and procedure administration. Worked with team recruitment and hiring practices, personnel development, performance management, learning and development, employee retention, and conflict management. Familiar with basic HR principles, practices of payroll and personnel record keeping. Expert in analyzing human behavior and collaborating with others to find amicable solutions to multi-faceted issues. Considered to be very approachable by co-workers, assisted one on one with team members for interpersonal and interdepartmental conflict resolution. Counseled employees individually to assist with their own team building skills. Adept and skilled in multiple roles in department, able to manage time to master each of responsibility
Overview
32
32
years of professional experience
Work History
Parent Involvement Coordinator
Lee County School District
08.2021 - Current
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Self-motivated, with a strong sense of personal responsibility.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and allocated resources required to meet needs of 100 plus students.
Human Resources Specialist
Alta Resources
07.2015 - 08.2021
- Maintained and updated complete records for all personnel, including records management, attendance, absenteeism, performance, payroll, and time data
- Used exceptional HR knowledge and abilities to meet needs of personnel across all departments
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards
- Applied knowledge of internal standards, employment regulations, and Alta practices to effectively validate employee paperwork
- Performed file audits to verify collection of required employee documentation
- Managed recruitment by posting positions, sourcing, interviewing, and extending offers
- Responded to basic HR questions from managers and employees regarding personnel practices, labor laws, health insurance, retirement, workers' compensation, recruiting, time off, and training
- Provided first-line customer service by responding to all HR for HR-related inquiries
Department Manager
Bed Bath and Beyond
04.2014 - 11.2014
- Implemented and improved merchandising strategies to achieve department sales goals
- Stocked, rotated, and marked product to maintain displays and promote sales
- Coordinated smooth department receiving, inventory storage, and product management
- Engaged customers in friendly conversation and effectively implemented suggestive selling techniques
- Championed customer service standards to consistently meet targets
- Taught employees to provide prompt and courteous service and how to handle many situations without input
- Resolved escalated issues with positive approach, persuasive communication skills, and effective conflict management strategies
- Documented department activities through logs, reports, and Bed Bath and Beyond System updates
- Supervised day-to-day employee activities and department functions, including setting assignments and coordinating schedules
- Inspected department daily to verify team conformance with policies and expectations
- Checked cleanliness and sanitation regularly and implemented corrective actions to meet standards
- Handled personnel issues in-person through effective motivational and disciplinary strategies
- Trained employees in department policies and procedures, as well as sales techniques and customer service strategies
- Organized smooth responses to store, employee, and medical emergencies during business operations
- Developed and maintained effective working relationships with team members, management, and customers
- Performed facility checks to verify cleanliness and client safety
- Managed employee performance through disciplining, coaching, and counseling
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
Branch Supervisor
Wells Fargo Bank
04.2012 - 03.2014
- Located areas of improvement and proposed corrective actions that leveraged growth opportunities
- Shared knowledge with other branches on effective practices, competitive intelligence, business opportunities, and needs
- Assessed local market conditions and identified prospective sales opportunities
- Developed forecasts, financial objectives, and business plans to meet goals and metrics
- Addressed customer and employee satisfaction issues promptly
- Collaborated with staff to set challenging, meaningful, and achievable goals during annual performance reviews
- Reviewed daily reports in detail and resolved any identified discrepancies
- Translated management directives into actionable policies and enforced changes with the staff at all levels
- Trained new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity
Store Manager
Phillip Van Huesen
06.2005 - 04.2012
- Met regularly with department leaders to update policies and improve team performance
- Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern
- Achieved top-ranking for achieving lowest shrink regionally by launching new loss prevention program chosen for wide rollout to other stores
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Encouraged team culture
- Built partnerships with area businesses to raise brand awareness and increase referrals
- Defined clear vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, and greater market share
- Recognized for excellence in building and motivating management and hourly teams
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
Assistant Store Manager
Wal-Mart Stores
08.1992 - 05.2005
- Exemplified Wal-Mart leadership and maintained company standards and protocols in all locations
- Recognized for excellence in building and motivating management and hourly teams
- Recognized as Manager of the month consecutively based on superior sales and customer satisfaction results
- Worked with senior managers to forecast demand and optimize both staff coverage and inventory levels
- Greeted customers, often by name, and created welcoming environment
- Stayed current with all store initiatives and communications, sharing with associates as required
- Hired, Directed and supervised and Evaluated employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
- Led retail department by applying advanced product knowledge to effectively oversee restocking, organization, and display of products with correct pricing
- Reviewed and evaluated employee performance and provided leadership opportunities for professional development
Education
Bachelor's Degree - General classes
Florida Southwestern State College
Fort Myers, FLBachelor's Degree - Elementary Education
Keiser University
Fort Myers, FL01.2015
Licensed Practical Nursing Program - Nursing
Lee County Vocational
Fort Myers, FL01.1990
High School Diploma - undefined
Cypress Lake High School
Fort Myers, FL01.1989
Skills
- Employee relations
- Benefits administration
- Benefits package preparation
- Staff management
- Training and development
- Personnel relations
- Employee training
- Administrative assistance
- Onboard new hires
- Human resources support
- New hire orientation
- Staff hiring and recruitment
- Coordinate recruitment strategies
- College recruiting
- Applicant assessment
- Candidate interviews
- Parent engagement
- Adaptability
- At-risk student intervention
- Professional demeanor
- Multitasking
- Public speaking
- Time management abilities
- Flexible schedule
- Interpersonal communication
- Excellent communication
- Relationship building
- Problem-solving aptitude
- Performance evaluations
- Strong work ethic
- Decision-making
- Punctual and dependable
- Active listening
- Team building
- Student support
- Reliability
- Student recruitment
- Teamwork and collaboration
- Communication skills
- Organizational skills
- Attention to detail
- Conflict resolution
- Effective communication
- Work prioritization
- Student registration
Timeline
Parent Involvement Coordinator
Lee County School District
08.2021 - Current
Human Resources Specialist
Alta Resources
07.2015 - 08.2021
Department Manager
Bed Bath and Beyond
04.2014 - 11.2014
Branch Supervisor
Wells Fargo Bank
04.2012 - 03.2014
Store Manager
Phillip Van Huesen
06.2005 - 04.2012
Assistant Store Manager
Wal-Mart Stores
08.1992 - 05.2005
Bachelor's Degree - Elementary Education
Keiser University
Licensed Practical Nursing Program - Nursing
Lee County Vocational
High School Diploma - undefined
Cypress Lake High School
Bachelor's Degree - General classes
Florida Southwestern State College
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