Bridget Gill
Spokane,WA
Summary
Knowledgeable and professional front office lead, offering exceptional customer service and administrative support. Bringing several years of experience managing fast-paced front operations and multi-line phone systems, with a commitment to individualized client services. Organized and meticulous individual with strong problem solving skills. Eager to bring passion and ambition to a position.
Overview
4
4
years of professional experience
Work History
Front Office Lead
Restore Health and Pain Treatment Group
Spokane, WA
08.2023 - Current
- Call center manager. Answered phones and directed calls along with dictating conversation into patient charts for provider reference and record.
- Provides excellent customer service.
- Responded to guest inquires, requests and complaints in professional manner.
- Managed and generated medical records and invoices.
- Supervised front office staff and training new employees.
- Coordinated with other departments to ensure smooth operations.
- Insurance verification, payment collections and payment plans.
- Reconciled Daily Cash and Card statements. Running daily operation financial reports.
- Performed opening and closing cash drawer balance and nightly deposits.
- Coordinated and managed activities of front office team members, ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures, along with balance collections and copays.
- Audit patient charts to verify correct documentation in place for billing insurance.
- Processed outgoing mail and deliveries.
- Ensured front office operations run smoothly and managed multiple provider schedules in a timely manner.
- Adhered to strick HIPAA compliancy for patient confidentiality.
Lead Front Desk Receptionist
Lynx Healthcare
Spokane , WA
12.2022 - 07.2023
- Completed daily opening and closing policies per company guidelines. Reconcile till, recording receipts, updating collection spreadsheets.
- Checked patients in and out for appointments and scheduled follow ups.
- Assisted with scanning, purging and faxing patient documents.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Resolved patient problems and building rapport.
- Monitored and triaged calls to appropriate staff members.
- Entered insurance cards, verified coverage, patient demographics and health history into database.
- Order UDS's base off resource schedule flags and print requisitions and labels.
- Maintained patient, team member and employer confidentiality. Complying with all HIPAA regulations.
- Guided employees in handling difficult or complex problems.
- Coordinated and managed the activities of front office team members engaged in checking in patients and performing general administrative task as directed by the office manager.
- Assisted in employee recruitment, hiring and interview processes.
Lash Stylist
Bella Blowdry & Beauty Bar
Mukilteo, WA
06.2020 - 07.2021
- Handled fast-paced store and telephone customer inquiries to offer information and sell products.
- Professional appearance and attitude self-motivated.
- Offered services including Classic, Hybrid and Volume Lash Extensions. As well as Waxing, Lash Lifts and Brow Henna.
- Marketed salon products and services through social media.
- Responded to customer inquiries by phone, email and in person.
- Ability to focus on small details continuously.
- Excellent design in Volume, Hybrid and Classic Lashes.
- Experienced in Lash Lifts, Tinting & Sugaring.
- Recommended products to customers to meet current needs or resolve specific concerns.
- Prepared guests' treatment paperwork, scheduled appointments and processed payments for customers using Square.
- Double-checked inventories and stocking for back bar and sale areas.
Education
Cosmetology License
Gene Juarez Academy North
Mount Lake Terrace, WA, U.S. 2016
High School Diploma -
Edmonds Woodway High School
Edmonds , WA, U.S.2013
Skills
- Attentive to detail
- Payment collections
- Administrative skills
- Multitasking
- Time management proficiency
- Customer Service expertise
- 10-Key
- Proficient in electronic medical records systems
- Front Office Management
Timeline
Front Office Lead
Restore Health and Pain Treatment Group
08.2023 - Current
Lead Front Desk Receptionist
Lynx Healthcare
12.2022 - 07.2023
Lash Stylist
Bella Blowdry & Beauty Bar
06.2020 - 07.2021
Cosmetology License
Gene Juarez Academy North
High School Diploma -
Edmonds Woodway High School
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