BRIDGET GILMER
Legal Administrative
New Castle,DE
Summary
Highly enthusiastic Legal Administrative Specialist with over 25 years of client interface. Problem Solving, Leadership and Mastery communications skills are some of the unique qualities developed from experience as an able customer relations expert. Customer-focused who maintains a high level of professionalism, confidentiality, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Committed to delivering success to a broad of businesses through effective time management and prioritization. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Legal Administrative Specialist
Department Of Justice
Wilmington, DE
07.2021 - Current
- Arranged for delivery of legal correspondence to counsel, witnesses and court officials.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Created, edited and maintained correspondence, motions, police reports, complaints, warrants and pleadings associated with discovery and trial preparation.
- Communicated professionally with victim/witness, colleagues and legal partnership verbally and in writing.
- Filed documents with courts on behalf of Deputy Attorneys Generals.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Diligently edited legal correspondence for grammar and spelling.
- Conducted research, gathered information from multiple sources and presented results.
- Supported team of 8 attorneys in practice of Commercial Law
Judicial Case Manager
Leonard L Williams Justice Center/Family Court
Wilmington, DE
10.2019 - 10.2020
- Provided administrative support and research for PFAs petitions and Ex Parte proceedings.
- Attended juvenile criminal proceedings; providing case files to Judicial Officer..
- Provided key administrative assistance to various Family Court Judicial Officers.
- Answered telephones and coordinated meetings and conferences and provided back-up coverage for judicial secretarial staff.
- Maintained Judicial Officer's docket and calendars for noting deadlines for responsive pleadings, motions and other important deadlines.
- Compiled and review legal documentation received daily in judges chambers, ensuring accuracy and detail for legal motions, responses to plaintiffs, opposing counsel, motions to court and trial exhibits.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to Judicial Officers.
- Establishes and maintains contacts with legal community, other state agencies and courts/units, both externally and internally.
- Develops case management procedures for use by Judicial Officers or team members.
- Coordinates case activity and events with Judicial Officers, attorneys, law enforcement agencies and plaintiffs.
- Counseled clients/plaintiff on legal matters such as Guardianship, Visitation and Parental Counseling.
Judicial Legal Assistant
Volunteer Work
New Castle, DE
07.2017 - 10.2019
- Provided informational services to advocate for health, safety and welfare or rights of clients
- Performed as liaison between client and court personnel as well as other state/government agencies
- Filed court documents and legal pleadings with court clerk on behalf of plaintiff.
- Reviewed, edited and proofread legal documentation drafts for proper grammar, spelling, punctuation and formatting.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Contacted clients to schedule appointments and discuss progress of cases.
- Produced legal documents such as briefs, pleadings and appeals.
Records Management Legal Assistant
E.I. Dupont De Nemours And Company
Wilmington, DE
02.2006 - 09.2013
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Contacted document requestors and obtained additional information required to process document requests.`
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Maintained Legal Records. department document tracking database to follow documents' migration through processing sequence.
- Provided leadership vision, direction and development of multiple complex and high-priority contracts between company and business partners.
- Converted documents from one application to another.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Communicated with clients to review contracts, answer questions and determine special circumstances.
- Remained informed on current regulations, especially concerning research industry and document creation.
- Manipulated and converted documents to meet needs of individual personnel or projects.
- Managed file archival and information retrievals.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Prepared documents for projects in accordance with business specialist, manager, team or client specifications.
- Prepared variety of different written communications, reports and documents
- Used Microsoft Word and other software tools to create documents and other communications
- Delivered services to customer locations within specific timeframes
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Handled 12 calls per day to address customer inquiries and concerns
Legal Patent Clerk
E.I. Dupont De Nemours And Company
Wilmington, DE
02.2004 - 02.2006
- Prepared for trials, conducting legal research and drafting pleadings.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Supported partners and associates in areas of appellate and complex commercial litigation.
- Communicated pertinent information to clients via phone, email and mail.
- Provided accurate and appropriate information in response to client inquires for Active, Abandon and Granted Patent Records either in-house or retrieval from off-site storage facility.
- Resolved problems, improved operations and provided exceptional service
- Maintained energy and enthusiasm in fast-paced environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
Legal Secretary
E.I. Dupont De Nemours And Company
Wilmington, DE
10.2000 - 02.2004
- Scheduled all appointments, appearances and briefings.
- Filed documents with courts on behalf of attorney.
- Organized files for major corporate relocation move.
- Obtained signatures from attorneys for legal documents.
- Developed and maintained filing and retrieval systems.
- Received and placed telephone calls to clients and prospective clients.
- Supported a variety team of attorneys in practices of Labor Law, Trademark & Copyright and Infringements, Bankruptcy, Credit & Collections law.
- Arranged for delivery of legal correspondence to clients, outside counsel and court officials.
- Created expense reports and time sheets for off-site project locations.
- Screened telephone calls and forwarded to appropriate departments.
- Maintained calendar and tickler system for managing corporate counsel, associate attorney and senior paralegal.
- Diligently edited legal correspondence for grammar and spelling.
- Answered and directed calls using multi-line telephone console system.
Legal Records Analyst
E. I. Du Pont De Nemours And Company
Wilmington, DE
03.1998 - 10.2000
- Updated records with new information.
- Assisted with typing, data entry and answering incoming calls as required.
- Followed confidentially regulations to maintain privacy.
- Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
- Created and processed legal documents for a multitude of internal businesses according to company and client service level agreements using DuPont Proprietary Systems
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Improved physical and digital filing systems with enhancements to organizational strategies.
Customer Service Specialist
Kelly Temporary Services
New Castle, DE
01.1995 - 01.1998
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Demonstrated mastery of customer relations service call script within specified time frames
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Freeport Senior High School
Freeport, NY06.1981
Skills
- Training and Development
- Planning and Coordination
- Self-Motivated
- Flexible and Adaptable
- Decision-Making
- Cultural Awareness
- Active Listening
- Written Communication
- Teamwork and Collaboration
- Interpersonal Communication
- Multitasking Abilities
- MS Office
- Clerical Support
- DELJIS
- LEISS
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Records Analysts in the development of Desktop Manuals for various internal businesses.
- Supervised team of new hires, contract personnel and interns on legal business protocol.
- Participated in numerous Pro-Bono Legal Services such as Wills for Seniors and PFAs for Family Court with the State of Delaware.
- Selected by management and Business Process Specialist to review Immigration docket procedures to develop, manage lead implementation of new electronic protocols.
- Appointed as Lead Records Analyst to Senior-level management on off-site remediation document review projects.
- Increased compliance for management by aiding in internal yearly records audits advising of Corporate Information Management Policy and Procedures.
- Partnered with senior management and implemented company's first Legal Employee Orientation Workshop outlining all proper business procedures and office polices
- Developed and implemented Standard Operating Procedures for Administrative personnel staff for Delaware Volunteer Legal Services.
- Served as President of LBEN/ Legal Black Employee Network providing culturally aware programs focused on community improvement.
Timeline
Legal Administrative Specialist
Department Of Justice
07.2021 - Current
Judicial Case Manager
Leonard L Williams Justice Center/Family Court
10.2019 - 10.2020
Judicial Legal Assistant
Volunteer Work
07.2017 - 10.2019
Records Management Legal Assistant
E.I. Dupont De Nemours And Company
02.2006 - 09.2013
Legal Patent Clerk
E.I. Dupont De Nemours And Company
02.2004 - 02.2006
Legal Secretary
E.I. Dupont De Nemours And Company
10.2000 - 02.2004
Legal Records Analyst
E. I. Du Pont De Nemours And Company
03.1998 - 10.2000
Customer Service Specialist
Kelly Temporary Services
01.1995 - 01.1998
High School Diploma -
Freeport Senior High School