Bridget Gomez
Monrovia,CA
Summary
Enthusiastic job seeker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Human Resources Management.
Overview
22
22
years of professional experience
Work History
Merchant Services Representative II
Citizens Business Bank
01.2002 - Current
- Trained new personnel regarding company operations, policies and services.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Travel Advisor
Travel Byrds
03.2022 - 12.2023
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Sales Associate
Old Navy, Gap
10.2013 - 07.2018
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
In Progress - Accounting And Business Management
University of Phoenix
Tempe, AZHigh School Diploma -
Temple City High School
Temple City, CA06.1994
Skills
- Staff Training
- Customer Relations
- Retention strategies
- Dependable and Responsible
- Self-Motivated
- Organization and Time Management
- Flexible and Adaptable
Timeline
Travel Advisor
Travel Byrds
03.2022 - 12.2023
Sales Associate
Old Navy, Gap
10.2013 - 07.2018
Merchant Services Representative II
Citizens Business Bank
01.2002 - Current
In Progress - Accounting And Business Management
University of Phoenix
High School Diploma -
Temple City High School
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