Bridget Gonzalez
Bronx,NY
Summary
Dynamic and detail-oriented professional with extensive experience at Toys R Us, excelling in customer service and team leadership. Proven ability in safety compliance and waste management, ensuring high standards of cleanliness and efficiency. Recognized for exceptional organizational skills and a commitment to enhancing customer satisfaction in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Maintenance Crew Member
Complete Playground
New York, New York
02.2025 - 06.2025
- Maintained cleanliness and safety of play areas, restrooms, and common spaces.
- Inspected and sanitized equipment daily to ensure child safety and functionality.
- Managed trash removal and restocking of restroom supplies.
- Set up classrooms and play zones for daily activities and special events.
- Supported facility operations by following schedules and management instructions.
Concessions Cashier
Yankee Stadium
03.2022 - 10.2022
- Company Overview: Major League Baseball
- Greets customers and takes their orders by entering in POS system, computes and collects method of payment
- Organize and package prepared foods and deliver to guests at their table
- Cashiering, hot and cold beverage service, cold food preparation, concession snack item service, stocking of refrigerators and shelves, buffet set up and maintenance for events and cleanliness and sanitation duties of the work area and dining space
- Set up food stations and condiment stations for special concession events
- Provide friendly service from buffets during events and maintaining cleanliness of work areas
- Responsible for organization and restocking of beverages and snacks in work area
- Responsible to maintain dining area cleanliness throughout shift, wiping down tables, sweeping and mopping at conclusion of shift
- Major League Baseball
Driver Assistant
United Parcel Service
09.2019 - 01.2022
- Stamina and reliability, the ability to lift up to 70 lbs, customer focus and friendly demeanor.
- Making multiple deliveries on a pre-assigned delivery route.
- Provide assistance to UPS drivers by completing a variety of activities except driving: loading and unloading the truck, calling clients, collecting payments, communicating with dispatchers, doing paperwork, handling customer complaints, and keeping the vehicle clean and organized
- Well-versed in using both GPS and standard maps
- Providing support to the driver in locating addresses; handling customer complaints
- Responsible to maintain shelfs organization throughout shift, wiping down shelfs when route is done. Cleaning and maintaining the condition of the vehicle
Customer Service Supervisor
Toys R Us
09.2015 - 06.2018
- Greets customers and takes their orders by entering in POS system, computes and collects method of payment
- Anticipated Customer and cashier needs to provide them with high quality service
- Upholding brand standards while ensuring customer satisfaction
- Handle customer and employee complaints
- Train and integrate new workers
- Ensure that daily sales/production goals are met
- Working well within a team
- Ability to multitask
Cashier & Food Prep
Taco Truck
04.2014 - 04.2015
- Being on foot for long periods of time
- Effective communication skills with guests and staff. Work with other staff members and be a team player.
- Serve food and/or beverages to customers while informing the specials
- Stock service window area with supplies such as utensils, bags, condiments, togo containers.
- Explain how various menu items are prepared, describing ingredients and cooking methods.
- Responsible to maintain shelfs organization throughout shift, wiping down shelfs when route is done. Cleaning and maintaining the condition of the vehicle
- Being on foot for long periods of time
- Basic food safety understanding and practice
- Serving soups, salads and sandwiches to our guests to customers while informing the specials
- Stock service window area with supplies such as utensils, bags, condiments, togo containers.
- Thorough knowledge and understanding of the Hale and Hearty menu
- Responsible to maintain shelfs organization
Cashier & Food Prep
Hale & Hearty Soups
12.2010 - 10.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
Education
High School Diploma -
High School For Violin & Dance
The Bronx, NY01.2009
Skills
- Organizational skills
- Safety compliance and training
- Sanitization practices
- Waste management
- Customer service and relations
- Attention to detail
- Food safety basics
- Truck and package handling
Languages
- English
- Spanish
Timeline
Maintenance Crew Member
Complete Playground
02.2025 - 06.2025
Concessions Cashier
Yankee Stadium
03.2022 - 10.2022
Driver Assistant
United Parcel Service
09.2019 - 01.2022
Customer Service Supervisor
Toys R Us
09.2015 - 06.2018
Cashier & Food Prep
Taco Truck
04.2014 - 04.2015
Cashier & Food Prep
Hale & Hearty Soups
12.2010 - 10.2014
High School Diploma -
High School For Violin & Dance
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