Epic
Bridget Jackson
Conyers,Georgia
Summary
With over 15 years of experience in healthcare and human resources, this professional brings a versatile and professional approach to their work. Throughout their career, they have consistently delivered high-quality patient care while also leading successful HR initiatives to enhance employee satisfaction and improve organizational efficiency. Their skills include talent acquisition, EHR management, and ensuring compliance with healthcare regulations. They are now seeking an opportunity to leverage their dual expertise and make a meaningful contribution to a growing company.
Overview
16
16
years of professional experience
Work History
Train Dispatcher/Asst. Chief
Norfolk Southern
02.2023 - 01.2024
- Reduced train delays by 20% through efficient coordination of train management, leading to improved customer satisfaction and on-time performance
- Consistently monitored and enforces Federal Regulation Administration (FRA) regulations, resulting in zero violations and upholding safety and integrity of railway operations
- Maintain constant communication with training engineers, conductors and station personnel
- Coordinated and optimized train schedules using Rail Traffic Control systems, resulting in a 15% improvement in on-time arrivals and a 10% decrease in operational delays over 12 months.
Talent Acquisition/Human Resource Manager
Burrell Behavior Health
10.2022 - 03.2023
- Led recruitment efforts over 100 positions annually, improving time-to-hire by 30%
- Developed and implemented employee relations programs, reducing turnover by 20%
- Overhauled performance evaluation system increasing employee engagement score by 25%
- Crafted comprehensive HR policies and procedures, ensuring compliance with state and federal regulations
- Developed and implemented a recruitment strategy that reduced average hiring time by 25% while increasing candidate quality, using advanced ATS (Applicant Tracking Systems) and data-driven approaches.
Operation Manager
Columbia Housing Authority
10.2019 - 09.2022
- Oversee daily operations to ensure efficiency and productivity
- Implemented process improvements that resulted in a 25% increase in productivity
- Lead and mentor a team of 75 employees, fostering a collaborative environment
- Manage budgets, negotiate contracts, and ensure compliance with industry regulations
- Directed cross-functional teams to streamline supply chain processes, achieving a 25% increase in operational efficiency and a 15% reduction in costs within six months by utilizing
Office Manager
Piedmont Healthcare
01.2015 - 01.2019
- Led a team of 30 healthcare professionals implementing training programs that increased staff productivity by 20%
- Enhanced patient satisfaction scores by 25% through implementation of patient feedback system and improved communication practices
- Ensured clinic compliance with healthcare regulations and standards, achieving 99% compliance score in audits
- Implemented a new electronic filing system that increased organizational efficiency by 30%, reducing paperwork processing time
Human Resources Manager/Talent Acquisition Specialist
Touchette Regional Hospital
12.2010 - 12.2014
- Developed and implemented training program that improved employee satisfaction scores by 30% and reduced turnover by 10%, resulting in engaged and motivated workforce
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Managed a high-performing talent acquisition team, fostering professional development opportunities, setting performance goals, and providing continuous support for success.
- Led training sessions for hiring managers on topics such as interviewing techniques, unconscious bias awareness, and legal considerations in the hiring process.
- Developed and maintained talent pipeline for critical roles, ensuring quick fill times for key positions.
Human Resource Manager
Kenneth Hall Regional Hospital
10.2007 - 01.2010
- Oversee a continuous Quality Assurance and Improvement Program, leading to enhanced talent management practices and more effective workforce
- Implemented new EHR system training programs, improving staff proficiency and patient record accuracy
- Coordinate with department heads to ensure alignment of HR practices with healthcare protocols and patient care standards
- Streamlined HR practices across departments by integrating healthcare protocols, resulting in a 15% improvement in compliance with patient care standards and a 10% reduction in employee turnover rates.
Education
Master of Public Administration -
Lindenwood University
Saint Charles, MO01.2022
Bachelors of Healthcare Management -
Lindenwood University
Saint Charles, MO01.2020
Skills
- Communication
- Problem Solving
- Leadership
- Technical Proficiency
- Project Management
- Critical Thinking
- Time Management
- EHR
- Customer Service
- Employee Relations
- Performance Management
- Compliance with Healthcare Regulations
- Talent Acquisition
- HR Management
- Budget and Financial Planning
- Continuous Improvement
- Verbal and written communication
- Relationship Building
- Schedule Coordination
- Employee Development
- Health and safety procedures
- Production Management
- Complaint Handling
- Operations Management
- Staff Management
- Payroll Administration
- Quality Control
- Inventory Control
Affiliations
Alpha chi
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
401k matchPaid time offHealthcare benefitsPersonal development programsCareer advancementTeam Building / Company Retreats4-day work weekWork-life balanceCompany CultureWork from home optionPaid sick leaveStock Options / Equity / Profit SharingQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Eclinical
Adp
Workday
Talent Hr
IntelliHR
Languages
English
Full Professional
Timeline
Train Dispatcher/Asst. Chief
Norfolk Southern
02.2023 - 01.2024
Talent Acquisition/Human Resource Manager
Burrell Behavior Health
10.2022 - 03.2023
Operation Manager
Columbia Housing Authority
10.2019 - 09.2022
Office Manager
Piedmont Healthcare
01.2015 - 01.2019
Human Resources Manager/Talent Acquisition Specialist
Touchette Regional Hospital
12.2010 - 12.2014
Human Resource Manager
Kenneth Hall Regional Hospital
10.2007 - 01.2010
Master of Public Administration -
Lindenwood University
Bachelors of Healthcare Management -
Lindenwood University
Similar Profiles
Kathrine JanssenKathrine Janssen
Medical Case Coordinator at Norfolk SouthernMedical Case Coordinator at Norfolk Southern
Alex RuizAlex Ruiz
Train Conductor at Norfolk SouthernTrain Conductor at Norfolk Southern
Isaac RiddickIsaac Riddick
Railroad Conductor at Norfolk SouthernRailroad Conductor at Norfolk Southern
Gemond SmithGemond Smith
Rail Traffic Controller at Norfolk SouthernRail Traffic Controller at Norfolk Southern
Jorge Castellon JrJorge Castellon Jr
Medical Claims Processor at SunMed International LLCMedical Claims Processor at SunMed International LLC