Bridget Gouldie
Grandview,MO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
BDC Representative
Cable Dahmer Automotive Group
Martin City, MO
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
Server
Texas Roadhouse
Belton, MO
10.2020 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Mobile Expert
T-Mobile
Lee's Summit, MO
03.2019 - 04.2020
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
Carhop
Sonics Drive In
Belton, MO
03.2016 - 10.2018
- Increased customer satisfaction by providing prompt and friendly service.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Maximized customer loyalty through consistent attention to detail and excellent communication skills.
Education
High School Diploma -
Lees Summit High School
Lee's Summit, MO05.2018
Skills
- Performance Tracking
- Goal-Oriented
- Attention to detail
- Multitasking
- Problem-solving
- Adaptability
- Telephone etiquette
- Customer service
- Conflict resolution
- Sales techniques
- Interpersonal skills
Timeline
BDC Representative
Cable Dahmer Automotive Group
10.2023 - Current
Server
Texas Roadhouse
10.2020 - 07.2023
Mobile Expert
T-Mobile
03.2019 - 04.2020
Carhop
Sonics Drive In
03.2016 - 10.2018
High School Diploma -
Lees Summit High School
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