Summary
Overview
Work History
Education
Timeline
Skills
Generic
Bridget Graves

Bridget Graves

Saint Louis,MO

Summary

Dynamic Office Administrator with proven expertise at Wired Electric, excelling in time management and customer relationship management. Enhanced operational efficiency through streamlined filing systems and improved team productivity. Demonstrated leadership in coordinating communications and managing sensitive data, ensuring confidentiality while fostering a positive work environment.

Overview

24
24
years of professional experience

Work History

Office Administrator

Wired Electric
08.2024 - 12.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Office Manager

220 Exteriors & Interiors
05.2023 - 03.2024
  • Managed sensitive data with discretion, ensuring confidentiality of company documents.
  • Delivered superior service in managing customer inquiries and concerns through calls and emails.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.
  • Completed bi-weekly payroll for 15+ employees.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Corporate Security Specialist

Spire Energy Via Hudson Services
03.2020 - 05.2023
  • Contributed towards a more secure workplace environment by addressing employee safety concerns proactively.
  • Analyzed trends in global threats, keeping executives informed about potential risks that could affect business operations.
  • Improved corporate security posture by conducting regular risk assessments and implementing necessary mitigations.
  • Maintained meticulous records related to all aspects of corporate security operations for future reference and analysis purposes.
  • Oversaw installation and maintenance of state-of-the-art security technology solutions, including surveillance cameras and alarm systems.
  • Managed access control systems, ensuring only authorized personnel had access to sensitive areas and information.
  • Conducted thorough investigations into suspected security breaches, leading to the identification and mitigation of vulnerabilities.
  • Prevented substantial financial losses by identifying fraudulent activities within the organization promptly.
  • Facilitated effective communication between various departments regarding ongoing security initiatives and concerns.
  • Streamlined incident response processes, resulting in faster resolution of security issues.
  • Established strong working relationships with law enforcement agencies, fostering improved collaboration on security matters.
  • Assisted in the development of business continuity plans to ensure uninterrupted operations during emergencies or disasters.
  • Implemented robust physical security measures for all company locations to deter unauthorized access and protect assets.
  • Conducted security audits to identify vulnerabilities.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Recommend improvements in security systems and procedures.

Police Officer & Field Training Officer

St. Louis Metropolitan Police Department
05.2001 - 10.2011
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Testified effectively in court, contributing to successful prosecutions of offenders.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Conducted preliminary investigations at scenes of major crimes.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Apprehended offenders and conducted interviews and interrogations.
  • Apprehended suspects, read Miranda Rights, and transported offenders to jail.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
  • Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
  • Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
  • Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Conducted searches of individuals, vehicles and premises.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Provided testimony in court proceedings.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Monitored criminal activity in community to identify suspicious activity.
  • Monitored traffic violations, issuing citations as necessary.
  • Assisted in special investigations and crime prevention programs.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Handled citation and traffic violation paperwork.
  • Checked vehicle equipment for proper functioning prior to use.
  • Obtained information from arrested subjects to conduct debriefings.
  • Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
  • Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
  • Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
  • Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
  • Conducted scenario-based exercises simulating real-world law enforcement situations, preparing trainees for the challenges they would face in the field.
  • Ensured proper documentation of all training activities to maintain compliance with department guidelines and accreditation standards.
  • Maintained accurate records of each officer''s progress throughout their training program, facilitating timely completion of required milestones for graduation from probationary status.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Provided coaching and mentoring to employees.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Trained and licensed Number employees to enhance success in field operations.
  • Acted as training subject matter expert and provided extensive technical support to different departments.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Adjusted instructional strategies according to student needs and understanding of material.
  • Developed and implemented effective lesson plans to cover necessary material.
  • Maintained high level of awareness and reported suspicious activity.
  • Made travel arrangements for prisoner transport to court and other locations.
  • Enhanced trainee retention rates through the implementation of targeted mentoring and support initiatives.
  • Supported fellow Field Training Officers during periods of high workload or staffing shortages, ensuring continuity of quality education across all cohorts of trainees.
  • Continually updated personal knowledge base regarding industry trends, innovations in law enforcement tactics, and relevant legal developments to provide the most current information during training sessions.
  • Coordinated and conducted various training, such as firearms, report writing and physical fitness.
  • Promoted positive interactions between trainees and experienced officers in order to foster a strong sense of camaraderie and teamwork throughout the department.
  • Provided ongoing feedback to trainees regarding their progress, identifying areas for improvement and recommending strategies for success.
  • Increased officer safety by providing in-depth instruction on defensive tactics, firearms proficiency, and emergency vehicle operation.
  • Improved officer performance by developing comprehensive training programs focused on practical skills and situational awareness.

Education

Bachelor of Arts - English Language And Literature

University of Missouri, St. Louis
St Louis, MO

Criminal Justice

St. Louis Metropolitan Police Academy
St. Louis, MO

English Literature

Knox College
Gaelsburg, IL

Timeline

Office Administrator

Wired Electric
08.2024 - 12.2024

Office Manager

220 Exteriors & Interiors
05.2023 - 03.2024

Corporate Security Specialist

Spire Energy Via Hudson Services
03.2020 - 05.2023

Police Officer & Field Training Officer

St. Louis Metropolitan Police Department
05.2001 - 10.2011

Bachelor of Arts - English Language And Literature

University of Missouri, St. Louis

Criminal Justice

St. Louis Metropolitan Police Academy

English Literature

Knox College

Skills

  • Time management
  • Office administration
  • Administrative support
  • Office management
  • File organization
  • Telephone reception
  • Leadership and supervision
  • Customer relationship management (CRM)
  • Verbal communication
  • Customer engagement
  • Database entry
  • Scheduling appointments
  • Scheduling
  • File maintenance
  • Payroll
  • Calendar management
  • Report preparation
  • Schedule and calendar management
  • Word processing
  • Inbound phone call handling
  • Supply inventory
  • Spreadsheet development

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