Bridget Greenberg
Philadelphia,Pennsylvania
Summary
Dynamic Business Workflow Analyst and Operations Manager eager to utilize experience to bring value to a challenging role. Specialized in process optimization and cross-departmental collaboration. Excel at problem-solving, communication, and leadership, leveraging these skills to drive organizational success. Strong aptitude for aligning requirements and timelines to deliver quality outcomes.
Overview
14
14
years of professional experience
Work History
Business Workflow Analyst
Philadelphia Federal Credit Union
Philadelphia, USA
07.2019 - Current
- Streamline processes to maximize performance efficiency
- Collaborate with department leaders to identify avenues for quality enhancement and process automation
- Engineer and finalize end-to-end workflow processes
- Conduct team meetings to collect and record process design requirements
- Coordinate timelines for workflow stages, ensuring adherence to start dates and deadlines
- Facilitate clear progress updates to workflow requesters
- Create detailed workflow documentation including process requirements, reports, and procedures
- Execute necessary updates to maintain operational workflow efficiency
- Organize calendars for consistent implementation timelines
- Partnered with software developers to design workflow interfaces
- Provide test plans for new processes prior to implementation
Operations Manager
Philadelphia Federal Credit Union
Philadelphia, USA
01.2011 - 07.2019
- Pinpointed departmental inefficiencies and developed actionable improvement strategies
- Implemented solutions tailored to align with organizational objectives and drive productivity
- Developed and launched innovative products and services through effective cross-department partnership
- Engaged with management teams to design strategies enhancing operational efficiency
- Presented performance and productivity reports to the Vice President
- Conducted training sessions for staff and management on operational policies and procedures
Education
MBA - Strategic Management and Leadership
Gwynedd Mercy University
Gwynedd Valley, PA01.2016
Bachelor of Science - International Business
Widener University
Chester, PA01.2004
Bachelor of Arts - Spanish
Widener University
Chester, PA01.2004
Skills
- Process Optimization
- Cross-Departmental Collaboration
- Automation Implementation
- Strategic Project Planning
- Streamlined Operations Management
- Efficiency Improvement Evaluation
- Consistent Quality Assurance
Timeline
Business Workflow Analyst
Philadelphia Federal Credit Union
07.2019 - Current
Operations Manager
Philadelphia Federal Credit Union
01.2011 - 07.2019
MBA - Strategic Management and Leadership
Gwynedd Mercy University
Bachelor of Science - International Business
Widener University
Bachelor of Arts - Spanish
Widener University
Similar Profiles
Vinnie CaprarolaVinnie Caprarola
Fraud Prevention Specialist at Philadelphia Federal Credit UNionFraud Prevention Specialist at Philadelphia Federal Credit UNion
Robert TyszkaRobert Tyszka
Bank Branch Manager at Philadelphia Federal Credit UnionBank Branch Manager at Philadelphia Federal Credit Union
Elliot RiveraElliot Rivera
Universal Branch Associate at Philadelphia Federal Credit UnionUniversal Branch Associate at Philadelphia Federal Credit Union