Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget Grelle

Stoddard

Summary

Accomplished Financial Counselor at Gundersen Health System, adept in insurance verification and fostering patient relationships. Excelled in enhancing patient satisfaction and financial processes, demonstrated by streamlining billing and insurance verifications. Skilled in cash flow management and active listening, significantly contributing to a positive, efficient healthcare environment.

Overview

25
25
years of professional experience

Work History

Financial Counselor

Gundersen Health System
05.2022 - Current
  • Work with patients to understand their bills, insurance benefits, EOBs
  • Collect insurance benefits to provide estimates and register patients prior to surgery
  • Work with patients to complete Gundersen financial assistance applications as well as other patient assistance programs
  • Collect cash from front end staff, gather financial report for deposit and put together bank deposit
  • Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Liaised between patient, doctor and insurance provider to smooth claims processes.


Opthalmic Assistance

Gundersen Health System
07.2016 - 06.2022
  • Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
  • Administered eye medications for dilation and treatment.
  • Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
  • Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
  • Operated and maintained ophthalmic equipment in alignment with safety procedures.
  • Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.

Patient Service Specialist

Gundersen Health System
08.1999 - 07.2016
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.

Education

Technical Degree - Microcomputers

Western Technical College
La Crosse, WI
05-1996

Skills

  • Insurance verification
  • Relationships and rapport
  • Cash flow management
  • Patient counseling
  • Customer service
  • Data entry
  • Active listening
  • Customer relations

Timeline

Financial Counselor

Gundersen Health System
05.2022 - Current

Opthalmic Assistance

Gundersen Health System
07.2016 - 06.2022

Patient Service Specialist

Gundersen Health System
08.1999 - 07.2016

Technical Degree - Microcomputers

Western Technical College

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Bridget Grelle