Bridget Griffin

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented technology upgrades which resulted in increased workflow efficiency.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
• Increased employee retention rate by creating professional development programs.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management with great detail.

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
• Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations, employee evaluations, and contract details.

• Was on Maternity leave for January 17,2004 for Three Months.

June of 2024 Moved Back to Ankeny location as General Manager

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Oversaw daily operations to maintain store cleanliness and organization.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
• Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
• Maintained safe, clean and organized environment to increase patient comfort.
• Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
• Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
• Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
• Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
• Managed check-in and check-out procedures, verified patient information, and submitted lens orders.

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
• Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
• Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
• Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
• Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
• Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
• Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
• Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.

. Worked as Shift Leader When managers were away.

. Performed opening and closing Manager Duties.

. Assisted customers with Checking out and loading perches.

. Was a certified forklift operator.

Transfer in 2007 To The Ankeny Tractor Supply Company location

405 SE Oralabor Rd , Ankeny IA 50021

. Was Team Leader and Clothing Manager

• Assisted patients with daily living activities, promoting independence and dignity.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.