Bridget Hall
Franklin,TN
Summary
I am a business student seeking an internship as an Office Administrator. My primary objective is to ensure all internal and external customers experience exceptional customer service and communication. I enjoy challenges and an environment where my many skills can be put to use. I have been the primary caregiver of my children and the manager of our household for 14 years.
Overview
24
24
years of professional experience
Work History
Student
Columbia State Community College
08.2021 - Current
Recruiter
Kelly Services
01.2007 - 01.2008
- Maintain and update employee records, documentation
- Organize and maintain employee files, ensuring compliance and data protection
- Coordinate the onboarding and enrollment process with new employees
- Assist in scheduling candidate.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advised managers on best practices to maintain compliance with applicable laws.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Studied job descriptions and qualifications to determine applicant requirements.
- Collaborated with hiring managers to understand job requirements and expectations.
- Improved office efficiency by effectively managing internal communications and correspondence.
Recruiter
Spherion
01.2006 - 01.2007
- Recruiting and sourcing new employees to fill the needs of clients
- Answering phones and directing calls as necessary
- Data entry
- Handling government and confidential documents per policy to ensure legal compliance
- Filing
- Assisting with payroll questions and audits to ensure accuracy for accounts payable
- New employee orientation
- Inputting new hire applications
- Hiring/Terminating employees based on customer needs
- Counseling employees as necessary
- Writing and administering employee appraisals on an annual basis.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with HR leadership regarding candidate salary determinations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Advised managers on best practices to maintain compliance with applicable laws.
Store Manager
Hot Topic
05.2005 - 05.2006
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Aeropostale
05.2000 - 05.2005
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Applied Science in Business: Medical Office Administration -
Columbia State Community College
Franklin, TN05.2024
Skills
- Payroll
- Scheduling
- Staff Management
- Time Management
- Customer Service
- Budget Planning
- Communication
- Problem-solving
- Data Entry
- File Maintenance
- Microsoft Office Suite
Accomplishments
- Dean’s list for 2022 and 2023 school years
- Yellow belt certified in Microsoft Excel
- Member of Phi Theta Kappa Honor Society
References
Available upon request.
Affiliations
- Phi Theta Kappa Honor Society
Timeline
Student
Columbia State Community College
08.2021 - Current
Recruiter
Kelly Services
01.2007 - 01.2008
Recruiter
Spherion
01.2006 - 01.2007
Store Manager
Hot Topic
05.2005 - 05.2006
Store Manager
Aeropostale
05.2000 - 05.2005
Associate of Applied Science in Business: Medical Office Administration -
Columbia State Community College
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