Bridget Harris
Hewitt,Texas
Summary
Intake professional with solid track record in case management and client support. Proven ability to improve process efficiency and provide top-notch service to clients. Known for strong teamwork and adaptability, ensuring reliable and responsive service. Skilled in needs assessment, case documentation, and effective communication.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
18
18
years of professional experience
Work History
Intake Caseworker
Texas Health and Human Services
Waco, TX
08.2023 - Current
- Provided support to social service clients in navigating available resources.
- Developed and maintained relationships with community organizations and agencies.
- Developed strong relationships with community partners, fostering a collaborative approach to addressing client needs.
- Demonstrated adaptability in handling diverse caseloads, effectively managing complex situations with varying levels of urgency.
- Reduced response times for clients with urgent needs through effective prioritization of cases.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Developed and maintained accurate records of programs and services.
- Enhanced service delivery by maintaining accurate and up-to-date client records.
McLennan County
Waco, TX
09.2022 - Current
- Provide direct and remote supervision of inmates, conduct frequent security checks, conduct metal detection and inspect cells, supervise inmates and trustees, observe conduct and behavior of inmates, document inmate behavior, conduct head counts, supervise the dispensing of food in a timely fashion to inmates
Office Manager / HR and Staffing Coordinator
Girling Home Health Care
Waco, TX
03.2020 - 09.2022
- Reported to the Director and was responsible for coordinating and managing all business and financial affairs
- Including serviced accounting and billing information, managed the computer information system, and maintained employee records
- Managed related expenditures in a fiscally responsible manner in accordance with the Company’s budget
- Interacted with other managers and directors on a professional level to ensure their administrative needs were being met by the office support staff
- Verified, entered, and processed paychecks with accuracy
- Contacted payroll with discrepancies and requested manual checks per current policies
- Submitted the required HR related paperwork to the Employee Service Department
- Supervised and trained the team lead coordinator and newly hired staffing coordinators
- Maintained reports to ensure that our clients were being staffed effectively and their caregivers/PCAs were servicing them in an efficient and timely manner
- Handled all correspondence with insurance companies and APS and self reports
- Recruited new hires and clients through job posts and set up booths at numerous job fairs
- Contacted references and performed background checks on applicants
- Interviewed applicants and informed them about position details, including working conditions, benefits and duties
- Processed paperwork and employment records and performed PCA annual evaluations
- Verified PCA’s work hours in appropriate timekeeping systems regularly to ensure their worked hours are entered and verified by payroll cutoff
- Completed necessary correspondence including Service Interruptions, Suspension forms, 2067 forms, and all other needed forms
- Reported any issues such as abuse, neglect, exploitation, or medication and/or housing bills needs
- Followed all company policies and procedures and state regulations
Medical Biller
Allergy and Asthma Care of Waco Insurance
11.2016 - 03.2017
- Processed patient's billing, statements, reimbursement claims, and posted transactions
- Collections on patient's balance and past due balances
- Verified patient's insurance and benefits
- Obtained authorization for procedures
- Responsible for answering phone calls regarding the patient's queries, complaints, and problems
- Trained new hires, cross-training/refresher training
Medical Biller
Allergy and Asthma Center Insurance
01.2015 - 11.2016
- Processed patient's billing, statements, reimbursement claims, and posted transactions
- Collections on patient accounts
- Verified insurance and benefits
- Obtain authorization for procedures, responsible for answering phone calls regarding the patient's queries, complaints, and problems
Billing Specialist
Providence Health
11.2009 - 05.2011
- Processed patient's billing, statements, reimbursement claims, posted transactions
- Completed daily reports, distribution, telephone and generation of bills
- Prepared records of accounting, reports of registration, and results of instructions
- Handled customer accounts, queries, complaints, and problems
- Kept facility records current and maintained accurate credentials
- Trained new hires, cross-training/ refresher training
ER Team Leader
Providence Health
10.2006 - 11.2009
- Recorded accurate insurance information from patients, collected copayments at time of service, registered patients
- Handled walk-in patients and family members with integrity, and professional courtesy
- Assisted medical staff as needed for patient care, procedures, and witness
- Trained new hires
Education
Some college -
MCC and Temple Junior College
Skills
- Dedicated
- Diligent
- Enthusiastic
- Strong interpersonal skills
- Work ethics
- Detail oriented
- Exceptional organizational skills
- Team player
- Effective multi tasker
- Good communication skills
- ICD-9
- ICD-10
- HIPAA
- Microsoft Excel
- HCPCS
- EMR systems
- Microsoft Powerpoint
- Microsoft Office
- Scheduling appointments
- Motivational interviewing
- Client assessment
- Interviewing techniques
- Time management
- Multitasking
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Effective communication
- Active listening
- Team collaboration
Timeline
Intake Caseworker
Texas Health and Human Services
08.2023 - Current
McLennan County
09.2022 - Current
Office Manager / HR and Staffing Coordinator
Girling Home Health Care
03.2020 - 09.2022
Medical Biller
Allergy and Asthma Care of Waco Insurance
11.2016 - 03.2017
Medical Biller
Allergy and Asthma Center Insurance
01.2015 - 11.2016
Billing Specialist
Providence Health
11.2009 - 05.2011
ER Team Leader
Providence Health
10.2006 - 11.2009
Some college -
MCC and Temple Junior College
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