Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget Held

Mechanicsville,VA

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

13
13
years of professional experience

Work History

Kennel Worker/Receptionist

Diamond Dog House
04.2019 - Current
  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
  • Supervise play session to provide socialization opportunities for compatible dogs in our care.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Increased client satisfaction by offering attentive customer service and addressing any concerns regarding their pets'' stay at the kennel.
  • Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails.
  • Responded to inquiries from callers seeking information.

Sales Floor Team Member

Target
10.2018 - 04.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.

Sales Associate

Tuesday Morning
10.2017 - 12.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Assistant Supervisor

Florida Beach Services
03.2014 - 10.2015
  • Maintained accurate inventory, working with purchasing department and logistics for resupply
  • Ensured accurate financial handling, minimizing discrepancies in daily cash totals.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Monthly inventory control processing
  • Close mobile credit card machine, and print off a daily closing report.
  • Check the tide chart for kayak rentals.

POS Associate

Kohl's
08.2012 - 01.2013
  • Completed sales transactions swiftly without sacrificing attention to detail or quality of service.
  • Kept up-to-date on current promotions and store policies, enabling accurate information sharing with customers.
  • Completed purchases using point of sale systems.
  • Resolved customer complaints diplomatically, resulting in retained business and positive feedback.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Solicit, open and activate Kohl's charge applications
  • Process payments

Education

High School Diploma -

Mechanicsville High School
Mechanicsville, VA
06.2012

Skills

  • Scheduling appointments
  • Sanitation procedures
  • Animal handling expertise
  • Interactive communication skills
  • Problem-solving
  • Honest and dependable
  • Customer service
  • Customer communication
  • Appointment scheduling
  • Multitasking Abilities

Timeline

Kennel Worker/Receptionist

Diamond Dog House
04.2019 - Current

Sales Floor Team Member

Target
10.2018 - 04.2019

Sales Associate

Tuesday Morning
10.2017 - 12.2018

Assistant Supervisor

Florida Beach Services
03.2014 - 10.2015

POS Associate

Kohl's
08.2012 - 01.2013

High School Diploma -

Mechanicsville High School

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