Bridget Hodge

· Successfully established and lead a new department, demonstrating exceptional leadership skills and strategic planning to ensure its smooth initiation and ongoing operations.

· Spearheaded th Remote Registration process for all Cleveland Clinic Northeast Ohio Emergency Departments, including Florida locations adhering to the compliance quality standards. This resulted in overall efficiency, an increase in productivity, and reduction in need for extra full-time employees or contracted staff.

· Developed and executed development plans for training and onboarding, resulting in a standardized approach. This included identifying skill gaps, creating development plans, providing training, and leveraging external resources. These efforts improved the seamless integration of the onsite team and the remote team.

· Mentored and coached a Patient Access Representative to transition into a Patient Access Work Leader through a customized training program. As a result, the employee successfully transitioned into the role, and the teams overall technical capabilities were strengthened.

· Promoted to Department Supervisor where I successfully lead a team of 25 direct reports through exceptional leadership skills. This resulted in a successful department, where metrics improved and exceeded, in addition to a multitude of new innovative initiatives.

· Implemented individual coaching and performance measures through customized training at the granular caregiver level. As a result, denials decreased, collections revenue increased, and turnover percentages trended downwards.

· Implemented the Remote Registration process to the onsite team, decompressing a shorthanded staff, increasing overall productivity, and decreasing inefficiency. Additionally, this resulted in a smoother more collaborative environment between the finance and clinical staff.

• Identified and utilized appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally.
• Assisted with and resolved patient inquires or complaints. regulations and data obtained from various departments and physician in regard to issues including registration.
• Responsible for staff training, involved in performance evaluations by means of feedback and completes special projects and assignments which would not be given to front line staff.
• Assists in the development and implementation of new processes. Handles coaching based on compliance metrics and also oversees training duties as necessary.
  

• Cross trained to staff all areas of Patient Access at any facility with minimal leadership guidance.
  
• Maintains productivity and quality standards. Acts as a resource for training of new team members and during the implementation of new processes.
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  Participates on committees and engages in continuous improvement efforts. Schedules services and provides physician office/patient with accurate date and time information.
  
• Maintains open communication with physicians and their offices, patients and all ancillary areas in the facility.
  
• Performs preregistration by contacting the patient and completing an accurate interview to obtain demographic, insurance, medical and financial information.

• Using the principles of applied behavior analysis (ABA) to provide treatment and support for each patient you work with.
• Using advanced screening techniques under the direct supervision of the Therapist to determine the baseline of each patient and help select the best types of therapies.
• Fulfilling the responsibilities and duties treatment plans under the supervision of the therapist.
• Maintaining strong communication skills between patients, clinicians, and school professionals.
• Works with an individual student to reinforce learning of material or skills as described in the IEP/behavior support plan.

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates.
• Communicating goals and feedback.
• Training associates on processes and procedures.
• Providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.

• Ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Completes accounting records, files, transactions, and other required documentation by following accounting office procedures.

• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
• Analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.