Bridget Holcomb
Brookpark
Summary
Dynamic Shift Manager at Dunkin' Brands with a proven track record in employee training and customer service excellence. Skilled in cash handling and decision-making, I effectively resolved escalated issues, enhancing customer loyalty and team performance. Committed to workplace safety and operational compliance, I consistently delivered results that exceeded expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Manager
Dunkin' Brands
07.2019 - 03.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Customer Service Representative
RMS Aquaculture
06.2013 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Inside Sales Representative
The Malin Co.
04.2007 - 06.2017
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Managed friendly and professional customer interactions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
GED -
John Marshall
Cleveland, Ohio Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
Certification
Serv Safe Certification (food safety).
Timeline
Shift Manager
Dunkin' Brands
07.2019 - 03.2025
Customer Service Representative
RMS Aquaculture
06.2013 - 04.2020
Inside Sales Representative
The Malin Co.
04.2007 - 06.2017
GED -
John Marshall
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