Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Clerk/Cashier Assistant Manager
Birdstone Inc
Paulding, OH
07.2015 - 08.2018
Assisted customers with inquiries and complaints in a professional manner.
Processed payments, refunds, and exchanges accurately and efficiently.
Operated cash register to process cash, check, and credit card transactions.
Generated daily reports of sales activity for management review.
Answered phones in a courteous manner while providing excellent customer service.
Maintained inventory levels of office supplies and equipment as needed.
Prepared deposits according to established procedures.
Processed customer orders promptly and accurately.
Resolved discrepancies between invoices and purchase orders quickly.
Performed data entry tasks to update customer accounts records.
Greeted visitors in a friendly and professional manner while directing them appropriately.
Communicated with customers and employees to answer questions or explain information.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Performed data entry and recordkeeping tasks to track company correspondence and updates.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Processed sales transactions to prevent long customer wait times.
Contacted customers regarding account updates and potential problems.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Processed accounts payable and accounts receivable updates to maintain current financial records.
Answered telephones, directed calls and took messages.
Communicated with customers, employees and vendors to answer questions and address complaints.
Trained staff members to perform work activities and use computer applications.
Inventoried and ordered materials, supplies and services.
Delivered messages and ran errands.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Opened, sorted and routed incoming mail and prepared outgoing mail.
Completed work schedules, managed calendars and arranged appointments.
Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Provided feedback to management regarding employee performance issues or opportunities for improvement.
Processed payments from customers using various payment methods such as credit cards or cash.
Monitored cash drawers in checkouts to verify adequate cash supply.
Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Resolved customer problems by investigating issues, answering questions and building rapport.
Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
Reconciled registers to prepare daily bank deposits.
Connected with customers to provide assistance and collect feedback to optimize operations.
Increased likelihood of repeat business by building friendly relationships with customers.
Verified customer age requirement for alcohol or tobacco purchases.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Performed merchandising and signage updates during weekly and seasonal promotional changes.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared staff work schedules and assigned team members to specific duties.
Activities Director/DSP
Paulding County Board of DD
Paulding, OH
02.2007 - 10.2016
Organized group outings to local attractions such as museums, parks, and theaters.
Planned special events for holidays, birthdays, and other occasions.
Created monthly calendars of events to inform staff and residents of upcoming activities.
Assisted residents with hobbies or crafts such as painting or scrapbooking classes.
Encouraged residents to participate in recreational activities such as bingo or card games.
Organized travel arrangements for day trips or overnight excursions.
Maintained records on attendance at various events and tracked progress made by participants in therapeutic programs.
Researched new ideas for activities based on interests expressed by residents.
Collaborated with healthcare professionals when designing programs that addressed specific medical concerns.
Ensured safety protocols were followed during all activities.
Adhered to HIPAA guidelines when discussing sensitive information about patients.
Attended seminars and workshops related to best practices in activity coordination.
Maintained adequate supplies to meet activities needs.
Kept activities spaces organized, clean and tidy.
Led engaging individual and group activities to promote resident involvement.
Used one-on-one meetings and small groups to engage residents in facility life.
Coordinated musical guests, movies and other types of resident entertainment.
Remained alert to conditions interfering with safety and well-being of residents involved in activities.
Helped residents participate in activities with basic and advanced mobility support.
Organized special trips for residents and accompanied groups throughout each excursion.
Managed community resident transport operation.
Coordinated calendars, shifts and activity schedules with staff.
Maintained records of activities and analyzed feedback from participants.
Designed and led activities in crafts, music and sports.
Interacted with patients and families by addressing questions and concerns.
Implemented activities to provide amusement and socialization for residents.
Consulted with staff and other professionals to discuss activities.
Organized services such as transportation, event security and catering.
Administered first-aid and offered emergency assistance to injured or ill participants.
Scheduled and coordinated events and activities.
Planned programs of events or schedules of activities.
Communicated with customers to convey information about events or activities.
Administered first aid in emergency situations.
Inspected rides, games and vehicles to detect wear and damage.
Machine Operator
Spectemp
Antwerp , OH
09.1998 - 10.2004
Set up and operate machine tools to produce precision parts and instruments.
Monitor the feed and speed of machines during the machining process.
Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Adjust machine settings to complete tasks accurately.
Troubleshoot malfunctions in equipment or processes.
Read blueprints and job orders to determine product specifications and tooling instructions.
Inspect finished workpieces to ensure conformance with specifications.
Load raw materials into machines according to specified measurements.
Unload finished products from machines onto conveyors or other transport systems.
Observe machine operations to detect any problems or defects in the finished product.