Bridget Larkin
Customer Engagement
Boston,MA
Summary
Enthusiastic Employee Experience Manager who is customer focused and eager to contribute to team and company success through hard work, attention to detail and excellent communication skills. l have proven skills in relationship building and an excellent reputation for identifying the unique needs of individuals, establishing trust and working cross-functionally to create the best experience for customers. I'm motivated to apply my skills to Customer Success and build long-term relationships that will drive customer loyalty and engagement, positively impacting ROI.
Overview
1
1
Certification
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Employee Experience Specialist
Zerto
Boston, MA
09.2019 - Current
- Proactively established relationships with employees across all departments to achieve trust and loyalty within the company.
- Collaborated with Talent Acquisition, Human Resources, Marketing, Employees, and Executive Leadership to identify and define the company's Employer Brand.
- Assisted in the research, design, and launch of the company's first global Employer Value Proposition and Branding Strategy.
- Managed corporate social channels on LinkedIn and Instagram to promote company culture and benefits.
- Wrote over 40 weekly global Executive Communications for the Chief People Officer to improve transparency and communication between the Executive Team and employees.
- Designed, implemented, and managed weekly fireside chats featuring over 60 employees and representing all regions, departments, and levels within the organization.
- Initiated more Diversity, Equity, and Inclusion methods across all aspects of the employee experience.
- Organized and hosted monthly US-wide happy hours to facilitate connection and drive employee engagement
- Scheduled quarterly workshops to help build employee skillset
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Office Operations Coordinator
Zerto
Boston, MA
12.2016 - 09.2018
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Scheduled meetings for senior management team and booked conference rooms.
- Organized and deployed company-wide functions including new-hire orientations and Quarterly Business Reviews.
- Coordinated with Accounting to record and track invoices and state tax documents.
- Planned, executed, and managed a wide variety of projects with an emphasis on increasing company-wide efficiency and morale.
- Designed and launched the America's Wellness Program.
- Managed day-to-day operations of Zerto Boston office supporting 200 local and 130 remote employees.
- Worked with vendors to make purchases and reconcile invoices.
Education
Bachelor of Science - International Relations And Public Health
Boston University
Boston 09.2011 - 05.2015
Skills
Interpersonal Communication
Collaboration
Good telephone etiquette
Detail-oriented
Critical thinking
Administrative abilities
Inter-department collaboration
Team Building
Customer Relations
Strategic communications
Proposal Development
Needs analysis
Certification
Enterprise Engagement Practitioner
Timeline
Employee Experience Specialist
Zerto
09.2019 - Current
Office Operations Coordinator
Zerto
12.2016 - 09.2018
Bachelor of Science - International Relations And Public Health
Boston University
09.2011 - 05.2015