Bridget Lathrop
Aurora,CO
Summary
Highly-motivated career seeker with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Community Advisor
Aline Operations
Louisville, KY
10.2020 - 01.2024
- Assisted families with recommendations for senior living by providing them with community information such as types of care, amenities and cost.
- I also scheduled tours for families and potential residents based on the director's schedule.
- 560 of the tours that I booked in 2023 were taken.
- I have experience with overcoming objections.
- This was a remote call center position.
Electronic Sales and Service
Globus Family Of Brands
Littleton, CO
12.2017 - 03.2020
- Provided customer service and sales support to customers over the phone, by way of email and chat in a call center setting.
- Responded to customer inquiries, complaints, and requests in a timely manner.
- Assisted customers with booking international tours and cruises and ensuring correct passport information.
- Assisted individuals and travel agents.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Tracked customer interactions using CRM software tools.
- Worked closely with other departments to ensure effective communication between teams.
- Participated in training sessions to stay current with new products, services, technology.
- Provided assistance in resolving escalated customer complaints or disputes.
- Answered product questions with up-to-date knowledge of sales and promotions.
Call Center Representative
Xanterra Parks & Resorts
Greenwood Village, CO
07.2015 - 05.2017
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Collected deposits or payments.
Education
Associate of Arts - Hospitality, Travel And Tourism
University of Phoenix Online
Phoenix, AZ10-2010
Skills
- Relationship Building
- Self Motivation
- Active Listening
- Reliability
- Effective Communication
- Overcoming objections
Timeline
Community Advisor
Aline Operations
10.2020 - 01.2024
Electronic Sales and Service
Globus Family Of Brands
12.2017 - 03.2020
Call Center Representative
Xanterra Parks & Resorts
07.2015 - 05.2017
Associate of Arts - Hospitality, Travel And Tourism
University of Phoenix Online