Bridget Lauramore, RN
Macclenny,FL
Summary
Detail-oriented and highly organized RN with a 24-year history of serving patients in Healthcare and Retail settings. Possesses technical savvy and can type 70 words per minute. Eager to contribute to the Healthcare industry and advance career as an RN.
Overview
25
25
years of professional experience
Work History
Field Clinician RN
Centerwell Home Health
08.2024 - Current
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
- Delivered high-quality patient care by conducting thorough assessments, developing treatment plans, and providing ongoing therapeutic support.
- Developed tailored treatment plans to address the unique needs of each patient and promote optimal recovery.
- Advocated for patients within the healthcare system to ensure access to appropriate resources and services when needed.
- Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
- Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
- Established appropriate course of treatment and implemented interventions.
- Served as a mentor to new clinicians, providing guidance on techniques, documentation standards, and ethical considerations in practice.
- Developed educational materials for patients and families about various mental health conditions, treatment options, and coping strategies.
- Reduced hospital readmissions with comprehensive discharge planning and follow-up care coordination.
- Diagnosed and treated patients suffering from chronic conditions.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Provided skills: Foley changes, Wound Care, Lab Draws, Picc Line Care, Port Care, Wound Vac, Wound Care,
Clinical Scheduler
Centerwell Home Health
01.2021 - 08.2024
- Streamlined appointment booking process for improved patient satisfaction and clinical efficiency.
- Remained up-to-date on industry best practices regarding clinical scheduling operations in order to provide top-quality service.
- Optimized clinic workflow by proactively identifying potential scheduling conflicts or issues.
- Notified clinicians of impending schedules, changes in schedules
- Increased productivity within the clinic by effectively prioritizing tasks and managing daily workload.
- Managed complex schedules for multiple clinicians, ensuring optimal time management and resource allocation.
- Enhanced patient care by efficiently scheduling and coordinating clinical appointments.
- Collaborated with clinical staff to maintain accurate records of patient information and appointment history.
- Coordinated referrals from other clinics or specialists, ensuring seamless continuity of care for patients.
Referral Coordinator
Haven Hospice
04.2020 - 12.2020
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Verified documents and associated records to forward to HIM department.
- Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
- Developed productive working relationships with Hospital representatives, Social Workers, Case Managers and hospital staff.
- Managed up to 10 patient referrals daily through remote contact with families and in person.
- Counseled patients on ongoing basis to assist with decision and discuss Haven's philosophies and services.
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate care options.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Documented services and collected required data for evaluation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
Stylist
Maurices
11.2019 - 03.2020
- Recommended clothing styles to compliment clients' features and coloring.
- Set up workstation and dressing rooms with products, equipment and supplies to facilitate services.
- Greeted each client and asked questions to determine fashion needs.
- Drove retail sales through new clothing products and service promotion, making specific client recommendations.
- Maximized company profits through effective product sales and updated customer service standard to obtain return customers to store.
- Collected payment from customers and promoted credit card applications.
- Kept work area clean and neat to stay productive.
- Recommended styles based on clients' needs and appearances.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Collaborated with clients of all types to increase profile and status through effective styling.
Administrative Assistant
Multi-Specialty Research Associates
08.2019 - 02.2020
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Greeted Patients or callers daily to handle inquiries or direct to appropriate persons.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Operations Manager
The VNA of Florida
11.2018 - 08.2019
- Established work priorities to meet contractual obligations for schedule and installations.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
- Built relationships with healthcare offices to refer new patients in need of private duty care.
- Increase the business from 1 patient to 30 patients for private duty care.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Performed timely and budget-complying project management on multi-faceted issues.
Billing Coordinator
North Florida Medical Sales & Rentals
08.2018 - 11.2018
- Input details into accounts and tracked payments.
- Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
- Reviewed Stop report daily, the beginning balance when I started was $7,895.33 and within two months of working the report it was $2,373.81.
- Reviewed the HOLD report daily as well and the balance was $11,851.54 for equipment missing documentation to continue to bill. After two months the Hold report was $2,689.30.
- Kept up-to-date with details of insurance plans and company requirements.
- Prepared accounts for financial audits and supported audit process.
- Responded to telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Submitted appeals on behalf of patients for denied claims.
- Completed documentation, reports and spreadsheets of financial information.
- Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
- Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
- Scheduled patients in Bright Tree system and updated pertinent details related to insurance, payment histories and personal or confidential information.
- Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
- Resolved variances in accounts and reconciled histories with bank statements.
- Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
Professional Service Coordinator/Administrative Assistant
Carter Healthcare Inc.
11.2016 - 07.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided detailed monthly departmental reports and updates to senior management.
- Developed 1-10 new customer prospects or referrals each month.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Effectively communicate with physicians, nurses, referral coordinators at facilities and doctors offices regarding current and potential patients.
- Effectively worked on billing reports and managed to bring down the billing to 0% needed to bill.
- Built relationships with nursing staff, physicians and case managers to refer to our company.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided top quality control and eliminated downtime to maximize revenue.
Account Executive
Brooks Home Health
02.2015 - 10.2016
- Acquired new business and drove revenue streams by providing cutting-edge services to clients.
- Used effective communication and interpersonal skills when meeting and speaking with clients, promoting long-lasting relationships.
- Contacted customers about account or information issues, alerting clients of changes for excellent customer service.
- Cold called more than 10 potential customers each day and maintained 75% conversion rate on leads.
- Reached out to customers to assess satisfaction, discuss concerns and highlight additional offerings.
Home Health Coordinator
Nurse On Call
06.2013 - 02.2015
- Facilitated best care by developing strong and trusting rapport with patient.
- Scheduled on-call personnel to ensure adequate staff coverage.
- Built positive rapport with referral sources to promote business services.
- Communicated with field staff to address issues and discuss solutions.
- Supported field staff, patients and families in dealing with clinical issues and concerns.
- Advised personnel in required documentation processes for clinical outcomes.
- Arranged activities at skilled nursing facilities for residents to enjoy an example is a photo booth for patients and families.
Customer Service Representative
Pro2 Respiratory
07.2011 - 05.2013
- Assessed customer needs and upsold products and services to maximize medical equipment sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted approximately 10-20 customers each day with medical equipment questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Interviewed customers regarding medical equipment issues and reported feedback to management team.
- Delivered service and support to each customer, paving way for future business opportunities.
- Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
- Answered numerous+ inbound calls per day and directed to designated individuals or departments.
- Evaluated customer account information to assess current issues and determine potential solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Assisted in processing all delivery tickets to get them processed and sent to billing office quickly.
Customer Service Representative
Barnes Healthcare
09.2005 - 07.2011
- Assessed customer needs and upsold products and services to maximize medical equipment sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted approximately 15-20 customers each day with medical equipment questions.
- Interviewed customers regarding equipment issues and reported feedback to management team.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Educated customers on special pricing opportunities and company offerings.
- Answered numerous + inbound calls per day and directed to designated individuals or departments.
- Upheld privacy and security requirements established by ACHA and OSHA regulatory agencies.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Worked with management to develop customer service improvement initiatives.
- Worked daily with open orders to keep all new delivery paperwork under 2%.
- Worked daily on unbilled reports and obtain additional documentation insurance requires to bill insurance. I kept this below 5%.
Receptionist
Shafa Medical Clinic
11.2003 - 09.2005
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Managed more than 50 incoming calls per day.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Entered data in EMR software to keep records of patient information.
- Rendered information to callers and drafted office emails.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
First Assistant Manager
Cato Fashion
04.2000 - 11.2003
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
- Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
- Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
- Minimized shrinkage and product loss by effectively managing inventory controls.
- Planned and prepared workflow schedules, delegating tasks for 5-member team.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Supported sales management initiatives to optimize business development.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Enhanced sales by implementing merchandising and promotional improvements.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Education
Associate of Science - Health Information Technology
DeVry University
Jacksonville, FL06.2018
Medical Coding And Billing Certificate - Health Information Technology
MassettDeVry University
Jacksonville, FL10.2016
High School Diploma - undefined
Suwannee High School
Live Oak, FL05.2001
Associate of Science - Registered Nurse-ADN
Rasmussen University
Ocala, FL06-2024
Skills
- Patient scheduling
- MS Office expertise
- Team collaborating
- Conducting assessments
- Coordinating services
- Managing records
- Educating families
- Relationship development
- Planning and coordination
- Problem resolution
- Clinical documentation
- Clinical assessment
- Direct patient care
- Patient education
- Foley Care
- Picc Line/ IV Maintenance
- Wound/ Wound Vacs
- Lab Draws
- Osotomy
Timeline
Field Clinician RN
Centerwell Home Health
08.2024 - Current
Clinical Scheduler
Centerwell Home Health
01.2021 - 08.2024
Referral Coordinator
Haven Hospice
04.2020 - 12.2020
Stylist
Maurices
11.2019 - 03.2020
Administrative Assistant
Multi-Specialty Research Associates
08.2019 - 02.2020
Operations Manager
The VNA of Florida
11.2018 - 08.2019
Billing Coordinator
North Florida Medical Sales & Rentals
08.2018 - 11.2018
Professional Service Coordinator/Administrative Assistant
Carter Healthcare Inc.
11.2016 - 07.2018
Account Executive
Brooks Home Health
02.2015 - 10.2016
Home Health Coordinator
Nurse On Call
06.2013 - 02.2015
Customer Service Representative
Pro2 Respiratory
07.2011 - 05.2013
Customer Service Representative
Barnes Healthcare
09.2005 - 07.2011
Receptionist
Shafa Medical Clinic
11.2003 - 09.2005
First Assistant Manager
Cato Fashion
04.2000 - 11.2003
Medical Coding And Billing Certificate - Health Information Technology
MassettDeVry University
High School Diploma - undefined
Suwannee High School
Associate of Science - Health Information Technology
DeVry University
Associate of Science - Registered Nurse-ADN
Rasmussen University
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