Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget Lee

Remote Office Support
Houston,TX

Summary

An organized and dependable agent with strong customer service agent skills and telephone etiquette and a willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Member Service Representative

Anthem
Remote
09.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Monitor client and patient feedback and communicate concerns and issues to the appropriate department
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Conduct data entry and customer support for wellness and incentive programs
  • Manage all incoming communications with members
  • Proactively reach out to patients to confirm and update patient information in the Marathon Health portal

Member Service Representative

Robert Half (Centere)
Remote
11.2021 - 06.2022
  • Educated customers about billing, payment processing and support policies and procedures.
  • Verify the benefits of members and providers
  • Explanation of Benefits, Schedule of Benefits, Evidence of Coverage, and Summary of Benefits and Coverage, as well as claims inquiry, as authorized, escalation as necessary.
  • The following products are included: Omni, Avaya One-X, Teams, Outlook, Amisys Advance v6, TruCare Cloud, CVS Caremark
  • Schedule appointments with doctors for members
  • In response to the claim clarification, assist the provider in obtaining a successful claim processing
  • All interactions were documented

Front Desk Manager/Receptionist Administrator

EXSO
Houston, TX
03.2018 - 11.2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Prepared weekly employee work schedules for team members.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Drove workflow improvements by streamlining processes.

Disaster Relief Intake Agent

Teltech
Houston, TX
09.2017 - 03.2018
  • Answer applicants' questions regarding benefits and procedures.
  • Documented the applicant's information in order to determine their eligibility for possible benefits.
  • The interpretation and explanation of information, such as eligibility requirements,
  • Provide referrals for SNAP benefits, local government assistance, and SBA loans.
  • Escalations should be submitted to the second tier.

Education

High School Diploma -

Dunbar High School
Lubbock TX

Skills

Private Home Office with wired Internet

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Timeline

Member Service Representative

Anthem
09.2022 - Current

Member Service Representative

Robert Half (Centere)
11.2021 - 06.2022

Front Desk Manager/Receptionist Administrator

EXSO
03.2018 - 11.2021

Disaster Relief Intake Agent

Teltech
09.2017 - 03.2018

High School Diploma -

Dunbar High School

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Bridget LeeRemote Office Support