Bridget Lee
Remote Office Support
Houston,TX
Summary
An organized and dependable agent with strong customer service agent skills and telephone etiquette and a willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Anthem
Remote
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitor client and patient feedback and communicate concerns and issues to the appropriate department
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Conduct data entry and customer support for wellness and incentive programs
- Manage all incoming communications with members
- Proactively reach out to patients to confirm and update patient information in the Marathon Health portal
Member Service Representative
Robert Half (Centere)
Remote
11.2021 - 06.2022
- Educated customers about billing, payment processing and support policies and procedures.
- Verify the benefits of members and providers
- Explanation of Benefits, Schedule of Benefits, Evidence of Coverage, and Summary of Benefits and Coverage, as well as claims inquiry, as authorized, escalation as necessary.
- The following products are included: Omni, Avaya One-X, Teams, Outlook, Amisys Advance v6, TruCare Cloud, CVS Caremark
- Schedule appointments with doctors for members
- In response to the claim clarification, assist the provider in obtaining a successful claim processing
- All interactions were documented
Front Desk Manager/Receptionist Administrator
EXSO
Houston, TX
03.2018 - 11.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared weekly employee work schedules for team members.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Drove workflow improvements by streamlining processes.
Disaster Relief Intake Agent
Teltech
Houston, TX
09.2017 - 03.2018
- Answer applicants' questions regarding benefits and procedures.
- Documented the applicant's information in order to determine their eligibility for possible benefits.
- The interpretation and explanation of information, such as eligibility requirements,
- Provide referrals for SNAP benefits, local government assistance, and SBA loans.
- Escalations should be submitted to the second tier.
Education
High School Diploma -
Dunbar High School
Lubbock TXSkills
Private Home Office with wired Internet
Teamwork and CollaborationCritical ThinkingProblem-solvingDatabase Management
Keyboarding speed of 40 wpm
Proficiency in Microsoft Word
Exception customer service skills
Timeline
Member Service Representative
Anthem
09.2022 - Current
Member Service Representative
Robert Half (Centere)
11.2021 - 06.2022
Front Desk Manager/Receptionist Administrator
EXSO
03.2018 - 11.2021
Disaster Relief Intake Agent
Teltech
09.2017 - 03.2018
High School Diploma -
Dunbar High School