Bridget Lee
Lumberton
Summary
Skilled in customer service and complaint management with a proven track record in retail banking and management. Excels in active listening and communication, ensuring customer satisfaction and team collaboration. Ready to leverage strong communication and dedication to thrive in a new role and contribute to team success.
Overview
6
6
years of professional experience
Work History
Retail Banker I
TD Bank
07.2024 - Current
- Proficient in products, services, and routine transactions to educate customers
- Establishes customer relationships by actively listening to the customers’ needs
- Make product recommendations based on customers’ needs and explain the benefits
- Resolving customers issues
- Participating in outbound calling
- Active Nationwide Mortgage Licensing System Registry
- Open checking, savings, and credit card accounts.
- Open business accounts
- Referral customers to our partners such as wealth and home lending
- Participate on the teller line
- Provide notary services
- Send out weekly emails on chip and pin numbers plus e-sign
Retail Manager
U.S. Patriot Tactical
03.2023 - 04.2024
- Met goals in the company’s budget
- Networking to bring more service to the company
- Utilization of POS systems to complete sales and process customer transactions
- Supported team members by coaching and mentoring
- Completed documents and bank deposits accurately
- Provided excellent customer service
- Approved payroll
- Resolved customer issues using listening skills, professional attitude, and problem-solving technique
- Ensured that employees have the tools and training the need to succeed in their job
- Managed inventory
Sales Lead
Kohl's
07.2022 - 02.2023
- Provided excellent customer service
- Identified customers needs and advise customers on purchases
- Savings consultant to have customers save with a Kohl’s Card
- Utilization of POS systems to complete sales and process customer transactions
- Maintained inventory
Retail Sales Associate, Sales Supervisor, and Ambassador
Goodwill Industries
07.2021 - 07.2022
- Identified customer needs and advise customers on purchases
- Utilization of POS systems to complete sales and process customer transactions
- Accurately process cash and credit card transactions
- Supported team members by coaching and mentoring
- Provided excellent customer service
- Directed and supervise employees
- Ensured that employees have the tools and training the need to succeed in their job
- Managed inventory
- Tracked sales metrics
- Open and closed (key holder)
- Made sure surveys and activities are being completed
Retail Sales Associate
Cracker Barrel Old Country Store
09.2019 - 09.2021
- Described product features and products to customers
- Explained promotions and offered details to customers to increase awareness and sales
- Resolved customer issues using listening skills, professional attitude, and problem-solving techniques
- Provided excellent customer service
Education
Bachelors - HealthCare Administration Candidate
University of Arizona Global Campus
10.2025
Diploma - US
Grassfield High
Chesapeake, VA06.2021
Skills
- Positive and professional
- Strong Communication
- Active listening
- Time-management
- Complaint management
- Computer literacy
- Product software applications
- Branch operations
- Cash handling
- Consumer banking
- Customer education
- Customer service
- Teamwork
- Reliable and responsible
- Honest and dependable
- Adaptability and flexibility
- Excellent communication
Timeline
Retail Banker I
TD Bank
07.2024 - Current
Retail Manager
U.S. Patriot Tactical
03.2023 - 04.2024
Sales Lead
Kohl's
07.2022 - 02.2023
Retail Sales Associate, Sales Supervisor, and Ambassador
Goodwill Industries
07.2021 - 07.2022
Retail Sales Associate
Cracker Barrel Old Country Store
09.2019 - 09.2021
Bachelors - HealthCare Administration Candidate
University of Arizona Global Campus
Diploma - US
Grassfield High
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Emily LittleEmily Little
Correctional Officer at Orange County Sheriff DepartmentCorrectional Officer at Orange County Sheriff Department