Bridget Loudermilk

• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
• Warmly welcomed customers upon approaching counter and placing orders.
• Provided expert product knowledge to assist customers in making informed decisions about their purchases.
• Increased customer satisfaction by providing efficient and friendly service at the counter.

My husband and I worked primarily for Ross Flax a franchise owner for Goddard School my husband took responsibility of all maintenance and grounds keeping of all five locations and Mr Flax's personal properties he was given the title property manager and and was the head supervisor as business grew and more properties were gained I started my journey helping with the growing work load this involved cleaning after task were completed I was asked to help with the cleaning and sanitation of the schools and I started my own business.

• Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
• Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.

• Performed manual labor and random jobs to help teams accomplish goals.
• Followed supervisor instructions to complete tasks on time.
• Cleaned and straightened work areas to maximize productivity and safety.
• Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
• Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
• Delivered high level of service to all customers and effectively resolved issues.
• Worked closely with homeowners to ascertain specifics of project.

• Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
• Improved the performance of individual team members by motivating and training each person.
• Interviewed, hired, and trained all employees and scheduled work hours.
• Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
• Managed employee performance through disciplining, coaching, and counseling.
• Evaluated performance of associates and mentored underperforming employees on ways to improve.
• Oversaw day-to-day operations and special projects in fast-paced salon setting.

• Traveled between 5 locations for the owner of a Great Clips franchise my responsibilities included working on the floor if a stylist called out.
• Making bank deposit s and making sure the staff had money to make change.
• Closing and opening.
• Scheduling stylist.
• Dealing with customer retention by making sure customer's where satisfied with all services.

• Used active listening skills to determine client's needs and followed through in meeting requests.
• Maintained safety, hygienic, and sanitary standards while servicing clientele.
• Increased revenue by providing range of services, including shampooing, cutting, coloring, and eyebrow waxing.
• Determined the best hairstyle with customers based on complexion and face shape.
• Analyzed hair and scalp conditions to determine the best hair products to use and suggest to customers.