Bridget Lyons
Arlington,VA
Summary
Human Services Worker demonstrating 16 years of real world experience, focused on career goal of a role with a forward-thinking organization; a position in the field of HUMAN SERVICES requiring an effective communicator with excellent counseling skills, a proactive style of management, and the ability to work with diverse populations. Highly adaptable, demonstrating strong work ethic, rapidly attains new procedures and processes, and quickly adjusts to changes in schedule, team structure, assignment parameters, and organizational goals. Passionate about providing Human Services support; providing uncompromising quality of service, integrity, initiative, resourcefulness, and diligence in achieving agency goals and business objectives.
Overview
17
17
years of professional experience
Work History
Concierge
Bozzuto
02.2023 - Current
- Act as first point of contact between residents and management
- Greeting guests and those that reside at the property warmly, and ensuring that spaces and lobby are clean and tidy at all times
- Tasked with answering inquiries in a timely and respectful manner, directing phone calls, receive and direct emails, packages, interacting with vendors etc
- Anticipate residents needs in order to accommodate them and provide an exceptional living experience, while upholding company culture at all times and making residents feel welcomed and valued.
Supervised Visitation Monitor
Echelon Services (Statewide)
09.2020 - 02.2023
- Served in the capacity of providing the supervision of court ordered parent-child visitation, as well as assisting in the reintroduction of a parent in to a child’s life
- Maintained and monitored clients with their children (in the home) while they reconnected and reestablished parent/child/family relationship in a safe environment
- Assisted the parent in strengthening and developing their parenting skills.
Winter Shelter Monitor (p/t) seasonal
Carpenter’s Shelter
11.2020 - 04.2021
- Provided night watch and weekend supervision of guests
- Supported staff in evening set-up
- Maintained daily check in and check out procedures of clients and other routines
- Completed intakes
- Developed relationships with guests, supported their immediate daily/nightly needs during shelter stay
- Facilitated laundry drop off and drop off of guests to the main shelter for other extended assistance.
House Manager (Live-In)
Bethany House of Northern Virginia, Alexandria VA
04.2014 - 12.2019
- Supervised the daily operations of the house; schedules weekly house meetings with clients to review house rules and address complaints
- Maintained chore list by assigning clients to specific tasks and duties
- Maintained daily logs and provides written incident reports and weekly reports to Program Director
- Prepared client rooms between occupancy for incoming clients as well as clearing out/refreshing client rooms between occupancy for incoming clients
- Provided transportation of clients to/from mandatory meetings and other events on an as-needed basis
- Reported maintenance issues on home and appliances to ensure that safety regulations were met.
Front Desk Clerk
Dittmar Company, Arlington VA
08.2011 - 03.2014
- Served as first point of contact to residents, attending to the smallest of details
- Demonstrated friendly and caring attitude towards community residents, allowing for the opportunity to know more about their requirements and special assistance needs
- Handled all calls for front desk and offices
- Wrote all work orders and made sure that they were completed in detail
- Responsibilities also included receiving/delivering all packages, mail and other parcels for residents; prepared paperwork pertaining to residents moving in/out of complex and ensured maintenance of all daily log books.
Residential Service Worker (PT/On-Call)
Friends of Guest House, Alexandria VA
08.2006 - 08.2010
- Maintained a positive living environment within the shelter while ensuring site safety
- Addressed client concerns/issues; documented all client interactions and updated daily log/bed list
- Completed changeover with incoming and outgoing staff
- Reported daily activities and participated in on-going trainings and professional development workshops.
Education
Certificate in Data Entry and Computer Basics -
Computer C.O.R.E
Alexandria, VA06-2005
GED -
Virginia Dept. of Education
Richmond, VA12-1989
Some College (No Degree) -
Northern Virginia Commuity College
Alexandria, VASkills
- Provides key assistance to the Program Director, contacting and setting goals for clients to meet agency requirements
- Strong knowledge of organizational systems and established sustainable relationships with colleagues
- Support of clients in caring for their children; successfully engaging and maintaining positive professional relationships with the families in the care system
- Extensive experience working with diverse populations in rehabilitation and shelter settings
- Outstanding interpersonal skills
- Ability to function in crisis situations
- Multi-tasking skills and abilities
- Ability to quickly establish rapport and create strong interagency linkages with staff, participants and service providers within the community
- Able to develop and implement programs and plans to meet established goals for self-sufficiency
- Proficient in Microsoft Office Suite, Internet and email, scan/fax, copier and multiline phone system
Timeline
Concierge
Bozzuto
02.2023 - Current
Winter Shelter Monitor (p/t) seasonal
Carpenter’s Shelter
11.2020 - 04.2021
Supervised Visitation Monitor
Echelon Services (Statewide)
09.2020 - 02.2023
House Manager (Live-In)
Bethany House of Northern Virginia, Alexandria VA
04.2014 - 12.2019
Front Desk Clerk
Dittmar Company, Arlington VA
08.2011 - 03.2014
Residential Service Worker (PT/On-Call)
Friends of Guest House, Alexandria VA
08.2006 - 08.2010
Certificate in Data Entry and Computer Basics -
Computer C.O.R.E
GED -
Virginia Dept. of Education
Some College (No Degree) -
Northern Virginia Commuity College
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