Bridget Macias
Corpus Christi,TX
Summary
Detail-oriented professional with experience in pediatric EEG procedures, front desk registration, and insurance verification. Strong in privacy compliance, EMR charting, and patient communication. Focused on accurate scheduling, safe testing, and compassionate family support.
Overview
1
1
Language
21
21
years of professional experience
Work History
EEG Technician
Driscoll Children’s Hospital
Corpus Christi, Texas
09.2015 - 10.2026
- Applied electrodes and leads using child-focused patient care techniques.
- Recorded routine and prolonged EEG traces during Driscoll Children's Hospital procedures.
- Monitored brain wave recordings and reported abnormalities to neurologists.
- Documented patient information and study notes in electronic medical records.
- Maintained EEG machines, supplies, and calibration standards for clinical use.
- Coordinated with nurses, physicians, and families during pediatric testing.
- Followed infection control and safety protocols across pediatric neurology services.
- Instructed patients and family members regarding procedures to be performed using layman language to minimize patient anxiety.
- Troubleshot any malfunctions or problems encountered during an EEG procedure.
- Scheduled and completed many procedures per week in high-volume practice.
- Worked with neonates, infants, children, making patients comfortable, answering questions and monitoring health.
Customer Service Representative
Valence Health
Corpus Christi, Texas
09.2014 - 09.2015
- Managed member inquiries for Valence Health care and benefits support.
- Resolved billing, claims, and eligibility questions using company service protocols.
- Escalated complex service issues to supervisors and clinical support teams.
- Explained policy details and covered services in clear, simple language.
- Maintained confidential records while following Valence Health privacy standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Patient Access Rep. /EEG Technician
Driscoll Children’s Hospital
Corpus Christi, Texas
04.2008 - 06.2014
- Registered pediatric patients using hospital admission and registration systems.
- Verified insurance coverage and demographic information for children and families.
- Collected copayments and updated account records at point of service.
- Answered patient and family questions with clear, compassionate service.
- Entered chart information accurately into electronic medical record systems.
- Supported front desk workflow and resolved registration issues promptly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Assembled registration paperwork and placed identification bands on patient.
- Actively participated in team meetings and training sessions.
Medical Scheduler
Sleep and Seizures
Corpus Christi, Texas
03.2006 - 08.2007
- Scheduled sleep and seizure appointments across provider calendars and clinic availability.
- Verified insurance details and referral requirements before appointment booking.
- Managed appointment confirmations, reminders, cancellations, and rescheduling requests.
- Communicated scheduling changes with patients, families, and clinical teams.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Instructed patients regarding how to prepare for appointments.
Education
Certificate - Medical Office Specialist
Career Centers of Texas
Corpus Christi, TX01-2005
High School Diploma -
Tuloso Midway High School
Corpus Christi, TX05-1997
Skills
- EEG acquisition
- Benefits interpretation
- Patient scheduling
- Insurance verification
- Medical registration
- Privacy compliance
- Customer communication
- Problem solving
- Clerical support
- Appointment scheduling
- Team collaboration
- Software navigation
- Long-term monitoring
- Electrode placement
- Neurodiagnostic equipment
- EMR charting
- Signal interpretation
- Patient intake
- Supply inventory
- Call center systems
Languages
Spanish
Native/ Bilingual
Timeline
EEG Technician
Driscoll Children’s Hospital
09.2015 - 10.2026
Customer Service Representative
Valence Health
09.2014 - 09.2015
Patient Access Rep. /EEG Technician
Driscoll Children’s Hospital
04.2008 - 06.2014
Medical Scheduler
Sleep and Seizures
03.2006 - 08.2007
Certificate - Medical Office Specialist
Career Centers of Texas
High School Diploma -
Tuloso Midway High School