Bridget Malin
Warren,New Jersey
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Receptionist Administrator
Somerset Woods Skilled Nursing & Rehabilitation
01.2023 - 02.2023
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Front Desk Agent
The Ridge Hotel By Verizon
11.2023 - 01.2024
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Maintained clean and organized front desk areas to uphold polished company image.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in timely manner.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
Food Sales Representative
JP Food Sales Brokerage
02.2016 - 12.2023
- Meet and develop relationships with retail grocery store Deli and Produce department managers
- Assist in developing sufficient inventory, moving merchandise, rearranging product displays and replacing spoiled merchandise
- Strong sales of established products and marketing of new products.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face-to-face.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Tasting Room Associate
Ingredion
06.2022 - 03.2023
- Identified and helped resolve non-conforming product issues
- Collected samples during production and tested randomly to determine in-process product quality.
Guest Services
Virgin America Airlines
04.2014 - 10.2015
- Worked in Airport providing customers with flight check-in, baggage assistance, confirming travel reservations, printing tickets and assisting in boarding flights.
- Processed guest check-in and check-outs following procedures for fast turnover
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Director of Dance Department
Purnell School
08.1999 - 08.2002
- Successfully improved student participation in all areas of Dance through integration of Ballet, Jazz, Modern Dance and Dance History classes
- Artistic Director of a student-based dance company, Dance Synthesis
- Collaborated with the team of Performing Arts faculty to develop a student developed full production musical at end of every school year
- Provided Advisory assistance to a small group of students to connect with parents to resolve conflicting educational priorities and issues while the student is at boarding school.
Education
B.F.A. -
University of Utah
Salt Lake City, UT01.1991
High School Diploma - General Education
Watchung Hills Regional High School
Warren, New Jersey01.1987
High School Diploma - Performing Arts; Dance department
Bridgewater Vocational and technical High School
Bridgewater, NJ01.1987
Skills
- Personable
- Motivated team player
- Employee relations
- Skilled problem solver
- Customer-oriented
- Strong organizational skills
- Professional telephone demeanor
- Problem Resolution
- Teamwork and Collaboration
Timeline
Front Desk Agent
The Ridge Hotel By Verizon
11.2023 - 01.2024
Receptionist Administrator
Somerset Woods Skilled Nursing & Rehabilitation
01.2023 - 02.2023
Tasting Room Associate
Ingredion
06.2022 - 03.2023
Food Sales Representative
JP Food Sales Brokerage
02.2016 - 12.2023
Guest Services
Virgin America Airlines
04.2014 - 10.2015
Director of Dance Department
Purnell School
08.1999 - 08.2002
B.F.A. -
University of Utah
High School Diploma - General Education
Watchung Hills Regional High School
High School Diploma - Performing Arts; Dance department
Bridgewater Vocational and technical High School
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