Bridget Marter
Andover,MN
Summary
Enterprising and customer focused leader with extensive in managing team performance and risk reduction to achieve organizational objectives. Change agent, known for challenging the status quo to develop innovative business strategies. Analytical and creative often collaborating with cross-functional teams in deadline driven, complex and high priority initiatives. Articulate communicator, consistently exceeding objectives while serving as a trusted business partner. Multifaced leadership background in a wide range of professional capacities including change management, talent development, fiscal accountability and partner relationships.
Overview
30
30
years of professional experience
Work History
Planning Specialist 1
Ramsey County Sheriff's Office
12.2022 - Current
- Create comprehensive short-term and long term projects
- Analyze trends, research data, evaluate data on services
- Develop recommendations and coordinate county efforts to improve service responses to target populations
- Provide budgetary management, make recommendations for the department
- Educate the Sheriff's Office personnel on processes and procedures to improve tracking
- Act as a liason for the Sheriff;s Office for improved communication with other departments within Ramsey County and with the public
- Analyze trends, research data evaluate data on services provided
Risk Management
Ramsey County
09.2020 - 10.2022
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Kept operations in line with government regulations by carefully checking documentation.
- Produced timely reports on budget processes, highlighting control programs' strengths and weaknesses in detail.
- Verified certificates of insurance for accuracy and conformance with internal risk management policies and coordinated issuance to individuals and entities.
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Helped risk management team produce timely reports analyzing loss data.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Managed company-wide complaints and subpoenas alongside legal teams and risk management staff.
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Gathered sensitive information to update customer profiles and help with appeals process.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Researched claims and incident information to deliver solutions and resolve problems.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Claims Administrator
Ramsey County Attorney's Office
01.2016 - 09.2020
- Manage the County's Tort, Auto and Property Funds
- Obtain and analyze data,
- Optimized case management with establishment of best practices.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Collect data and construct annual litigation report
- Provide budgetary management and make recommendations
- Provide financial forecasting and make recommendations
- Make recommendations on service changes and corrective action across the county
- Present public policy analysis, planning, budgeting for organizational development for senior leadership
- Review insurance policies and contracts
Special Investigations Unit Manager
Mendota Insurance
08.2011 - 01.2016
- Managed investigations in seventeen states
- Vendor management
- Responsible for state audit results
- Assisted in development and implementation of policies, procedures and regulations for unit operations.
- Analyze trends, research data
- Represent the company at government meetings
- Conduct studies, analyze loss ratios
- Provide budgetary recommendations
- Analyze financial information, revenues, expenditures and cash management
- Make department recommendations
- Conduct audits and identify trending
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed and administered project budgets.
- Established and maintained long-range plans for quality assurance.
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth policy operations.
- Controlled resources and assets for claims department activities for compliance with industry standards and government regulations with Medicare
- Determined proper course of action for claims processing.
- Negotiated claim settlement agreements to resolve disputes.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Collected evidence to support contested claims in court.
- Followed up on potentially fraudulent claims initiated by claims representatives.
Investigations Manager
Progressive Insurance
09.1996 - 08.2011
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of ten in six states personnel by implementing company policies, protocols and work rules
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Defined clear targets and objectives and communicated to other team members.
- Effectively supervised staff of five personnel by implementing company policies, protocols, work rules and disciplinary action.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Developed and administered project budgets.
Claims Assistant
State Farm
09.1993 - 09.1996
- Created and updated excel spreadsheets.
- Transmitted case files between offices.
- Scheduled medical appointments and claims depositions.
- Logged, allocated and managed claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Evaluated accuracy and quality of data entered into agency management system.
- Checked level and type of coverage and evaluated contracts.
- Checked documentation for accuracy and validity on updated systems.
Education
Bachelor of Arts - Individualized Studies
Metropolitan State University
Saint Paul, MN05.2023
Skills
- Compiling Data
- Financial and Economic Data
- Corporate Social Responsibility
- Risk Management Processes
- Variance Analysis
- Long and short-term planning projects
- Represent the company at meetings
- Analyze data, conduct studies and special projects
- Spreadsheet Development
- Risk Identification
- Strategic Planning
- Workflow Processes
- Analytical Approach
- Organizational Systems
- Continuous Improvement Process
- Forecasting and Planning
- Financial Efficiency
- Variance Reporting
Accomplishments
Completed National Society Of Leadership and Success Program after receiving nomination from college advisor.
Timeline
Planning Specialist 1
Ramsey County Sheriff's Office
12.2022 - Current
Risk Management
Ramsey County
09.2020 - 10.2022
Claims Administrator
Ramsey County Attorney's Office
01.2016 - 09.2020
Special Investigations Unit Manager
Mendota Insurance
08.2011 - 01.2016
Investigations Manager
Progressive Insurance
09.1996 - 08.2011
Claims Assistant
State Farm
09.1993 - 09.1996
Bachelor of Arts - Individualized Studies
Metropolitan State University
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