Summary
Overview
Work History
Education
Skills
Timeline
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Bridget Matteoni

Saint Peters,MO

Summary

Dedicated Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing customer satisfaction. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Amazon Warehouse Associate

Amazon
09.2020 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Operational Supervisor

Steak N Shake
01.2016 - 05.2020
  • Motivated and trained employees to maximize team productivity.
  • Tracked company equipment, tools and technology to manage inventory.
  • Collected customer feedback and made business adjustments to improve customer satisfaction
  • Compiled training materials for new employees and tracked skill development.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Interceded between employees during arguments and diffused tense situations.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.

Retail Sales Associate

Gordmans
01.2013 - 05.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.


Education

High School Diploma -

Timberland High School
Wentzville, MO
05.2010

Skills

  • Positive Customer Engagement
  • Strong Communication and Interpersonal Skills
  • Quality Control
  • Troubleshooting
  • Teamwork and Collaboration
  • Conflict Resolution
  • Time Management
  • Building Customer Loyalty
  • Customer Relationship Development
  • Accuracy and Efficiency in Documentation
  • Customer Experience
  • Accurate Reporting

Timeline

Amazon Warehouse Associate

Amazon
09.2020 - Current

Operational Supervisor

Steak N Shake
01.2016 - 05.2020

Retail Sales Associate

Gordmans
01.2013 - 05.2015

High School Diploma -

Timberland High School

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Bridget Matteoni