Bridget Matteoni
Saint Peters,MO
Summary
Dedicated Customer Service professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing customer satisfaction. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Amazon Warehouse Associate
Amazon
400 Premier Parkway
09.2020 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Operational Supervisor
Steak N Shake
835 Robert Raymond Dr, Lake St Louis
01.2016 - 05.2020
- Motivated and trained employees to maximize team productivity.
- Tracked company equipment, tools and technology to manage inventory.
- Collected customer feedback and made business adjustments to improve customer satisfaction
- Compiled training materials for new employees and tracked skill development.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Interceded between employees during arguments and diffused tense situations.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Retail Sales Associate
Gordmans
2259 State Hwy K
01.2013 - 05.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
High School Diploma -
Timberland High School
Wentzville, MO05.2010
Skills
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Quality Control
- Troubleshooting
- Teamwork and Collaboration
- Conflict Resolution
- Time Management
- Building Customer Loyalty
- Customer Relationship Development
- Accuracy and Efficiency in Documentation
- Customer Experience
- Accurate Reporting
Timeline
Amazon Warehouse Associate
Amazon
09.2020 - Current
Operational Supervisor
Steak N Shake
01.2016 - 05.2020
Retail Sales Associate
Gordmans
01.2013 - 05.2015
High School Diploma -
Timberland High School