Bridget McCormick
Hillsboro,OR
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
16
16
years of professional experience
Work History
In-Home Nanny
Private
04.2021 - 03.2024
- Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Built positive and nurturing environments to support child social and emotional growth.
Customer Experience Specialist
Airbnb
05.2015 - 12.2017
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Apartment Leasing Consultant
Greystar
03.2014 - 04.2015
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
Server
Air Force Reserve Command
01.2008 - 12.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Hotel Restaurant Tourism Managment
New Mexico State University
Las Cruces, NM05.2004
Skills
- Strong Work Ethic
- Patience and understanding
- Reliability and punctuality
- Complaint resolution
Timeline
In-Home Nanny
Private
04.2021 - 03.2024
Customer Experience Specialist
Airbnb
05.2015 - 12.2017
Apartment Leasing Consultant
Greystar
03.2014 - 04.2015
Server
Air Force Reserve Command
01.2008 - 12.2012
Bachelor of Science - Hotel Restaurant Tourism Managment
New Mexico State University
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