Bridget McCulloch
Mount Vernon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Facility Administration
DaVita
Mount Vernon
04.2022 - Current
- Achieved cost-savings by developing functional solutions to problems.
- Prepared financial reports for management review and decision-making processes.
- Collaborated with department heads to align budgets with strategic goals.
- Monitored compliance with approved budgets throughout the year.
- Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
- Conducted audits on billing practices to ensure accuracy and adherence to protocols.
- Conducted on-site audits of medical facilities to evaluate their performance in accordance with regulatory requirements.
- Performed audits of operational and financial areas to check compliance.
- Maintained detailed records of all auditing activities including observations, interviews, meetings.
- Managed and trained team members to improve audit department performance and operational efficiency.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assessed customer needs quickly during interactions to enhance service delivery.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Participated in professional development workshops to stay current with educational trends.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Reviewed medical records for compliance with regulatory standards and guidelines.
Hospital Services Administration
DaVita (Hospital Services Group)
Columbus
12.2016 - 04.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Analyzed accounting records to ensure compliance with regulations.
- Reviewed supporting documentation for accuracy and completeness.
- Collaborated with team members to identify audit risks and areas of improvement.
- Reviewed internal control systems to ensure compliance with applicable laws and regulations.
- Supported management in developing solutions to minimize risks associated with non-compliance.
- Prepared reports summarizing audit findings and recommendations for corrective action.
- Demonstrated strong communication skills when presenting findings to senior management.
- Facilitated external auditor visits by providing necessary documentation and access.
- Participated in operational audits to assess the efficiency and effectiveness of organizational processes.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Managed employee onboarding processes and orientation programs for new hires.
- Collaborated with department heads to identify staffing needs and workforce planning.
- Analyzed employee feedback to improve workplace culture and engagement initiatives.
- Ensured compliance with labor laws and company policies in all HR practices.
- Led quarterly meetings with staff to brainstorm innovative processes aimed at reducing processing time.
- Reviewed resumes, conducted phone screenings, interviewed candidates, checked references, and made hiring decisions based on qualifications.
- Maintained accurate records of personnel files including contact information and emergency contacts.
- Conducted exit interviews to gain insight into why employees are leaving the company.
- Managed employee relations issues such as grievances, complaints, or disputes.
- Provided guidance to managers regarding best practices in recruiting, hiring, training, coaching, and development of staff members.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
Dialysis Technician Hospital Services
DaVita
Columbus
02.2013 - 12.2016
- Monitored patient vital signs during dialysis treatments.
- Prepared and maintained dialysis machines for patient use.
- Educated patients on treatment procedures and self-care techniques to enhance understanding and adherence.
- Operated dialysis machines and maintained equipment for optimal performance.
- Collaborated with healthcare team to create comprehensive patient care plans, addressing individual concerns and improving outcomes.
- Documented treatment sessions accurately in electronic health records for compliance.
- Trained new staff on equipment usage, safety protocols, and patient care techniques.
- Ensured cleanliness and sterilization of equipment and treatment areas in compliance with standards.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Provided emotional support to patients with chronic illness or end-stage renal disease, fostering a compassionate environment.
- Adhered to all applicable laws, regulations, standards, policies and procedures governing healthcare delivery services.
- Collaborated with interdisciplinary team members to ensure best possible outcomes for all patients.
- Implemented quality improvement initiatives within the facility's dialysis unit.
- Updated knowledge of current trends in nephrology through continuing education courses.
Education
Leadership And Management - School of Leadership
DSS
Columbus, OH 05.2015 - 12.2015
OCDT - Ohio Certified Dialysis Technician Cources
Ohio Board of Nursing /BONENT
04.2004 - 10.2005
High School Diploma
Highland High School
Sparta, OH 08.1999 - 06.2002
Some College (No Degree) - Bachelors of Science: Healthcare Administration
Trident University International
Cypress, CA 04.2015 - 06.2016
Some College (No Degree) - Business Administration
University of Phoenix
Tempe, AZSome College (No Degree) - Nursing/psychology
Marion Technical College
Marion, OHSkills
- Financial reporting
- Budget management
- Regulatory compliance
- Audit execution
- Strategic planning
- Process optimization
- Time management
- Team collaboration
- Supervision and leadership
- Analytical and critical thinking
- Problem solving
- Emergency preparedness
- Attention to detail
- Flexible and adaptable
- Communication skills
- Conflict resolution
- Calm under pressure
- Communication
Timeline
Facility Administration
DaVita
04.2022 - Current
Hospital Services Administration
DaVita (Hospital Services Group)
12.2016 - 04.2022
Leadership And Management - School of Leadership
DSS
05.2015 - 12.2015
Some College (No Degree) - Bachelors of Science: Healthcare Administration
Trident University International
04.2015 - 06.2016
Dialysis Technician Hospital Services
DaVita
02.2013 - 12.2016
OCDT - Ohio Certified Dialysis Technician Cources
Ohio Board of Nursing /BONENT
04.2004 - 10.2005
High School Diploma
Highland High School
08.1999 - 06.2002
Some College (No Degree) - Business Administration
University of Phoenix
Some College (No Degree) - Nursing/psychology
Marion Technical College