Bridget Mejia
Visalia,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Medication Technician
Twin Oaks Assisted Living
Tulare
11.2021 - Current
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
- Interacted with patients and monitored vital signs during time of admission and docum
- Interacted with patients and monitored vital signs
- Turned and repositioned patients to prevent bedsores.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- give all the routine , prn med pass
- signing the mars and narcotics
- ordering meds ,logging them in
- checking dates making sure meds are up to date
- obtaining d/c orders and new medication orders
Customer Service Representative Agent
Gap Inc
Rocklin, CA
07.2021 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Seek missing packages (where is my package ) checking how many attempts on the customer account of missing packages
- Place orders , help customer shop , returns ,exchanges
- offer credit card benefits to every customer on each call
Call Center Customer Service Representative
Golden 1 Member
Sacramento, CA
02.2019 - 05.2021
- Answered over 50+ calls per shift to meet fast-paced call center demands.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Responded to customer comments and questions via LiveChat during shifts.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Retail Sales Associate
Macys Department Store
Bakersfield, CA
05.2019 - 11.2020
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained a returns cashier and provided back-up coverage to provide customers with optimal support in additional departments.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- educate customers the benefits of the macys credit card to sign up .
Education
High School Diploma -
Rosemont High School
Sacramento2007
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- MS Office
- Problem-Solving
- Good Telephone Etiquette
- Attention to Detail
- Self-Motivated
Timeline
Medication Technician
Twin Oaks Assisted Living
11.2021 - Current
Customer Service Representative Agent
Gap Inc
07.2021 - 03.2022
Retail Sales Associate
Macys Department Store
05.2019 - 11.2020
Call Center Customer Service Representative
Golden 1 Member
02.2019 - 05.2021
High School Diploma -
Rosemont High School
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