Bridget Melson
West Covina,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
24
24
years of professional experience
Work History
Manager
PCV Murcor
12.2019 - 09.2022
- Managed national call center providing support for panel of appraisers.
- Raised performance in areas of management and operations by identifying and targeting areas in need of improvement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Sales Director
Skyworth USA
10.2017 - 10.2019
- Hired, trained and managed team of sales reps for Canadian market and built market from ground up to $85M in revenue in less than 2 years.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
Product Manager
Q-See
03.2015 - 10.2017
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
Sales Account Manager
Q-See
06.2012 - 10.2017
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Developed
- Negotiated prices, terms of sale and service agreement revenues for major wholesale retailers and increased profits by 35%
Senior Account Manager
Yahoo! Inc.
10.2005 - 01.2011
- Created customized marketing materials to increase product awareness.
- Built, implemented and updated effective SEO strategies.
- Created content strategies for digital media.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Vendor Relations Manager
EarthLink
09.1999 - 10.2005
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Tracked KPIs and created continuous improvement plans.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
Education
High School Diploma -
Carson High School
Carson, CA06.1989
Skills
- Organizational Development
- Key Performance Indicators (KPIs)
- Conflict Resolution Techniques
- Hiring and Training
- Campaign Development
- Vendor Management
- Customer Service
- Digital Marketing
- Process Improvement
- Vendor Negotiations
- Contract Development and Management
- Sales Growth
- Coaching and Counseling
- Product Development
- Project Management
- Employee Performance Evaluations
- Negotiation
- Business Development
- Sales Expertise
- Vendor Relationship Management
- Standard Operating Procedure
- Issue Resolution
- Tradeshow Events
- Staff Development
- Brand Management
- Verbal and Written Communication
- Project Coordination
- Program Monitoring
- Staff Management
- Team Leadership
- Vendor Coordination
- Workflow Schedules
- Team Coordination
- Account Management
- Training and Development
- Hiring and Recruitment Knowledge
- Mentoring
- Tradeshows
- Troubleshooting
- Team Bonding
- Market Research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Manager
PCV Murcor
12.2019 - 09.2022
Sales Director
Skyworth USA
10.2017 - 10.2019
Product Manager
Q-See
03.2015 - 10.2017
Sales Account Manager
Q-See
06.2012 - 10.2017
Senior Account Manager
Yahoo! Inc.
10.2005 - 01.2011
Vendor Relations Manager
EarthLink
09.1999 - 10.2005
High School Diploma -
Carson High School
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