Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bridget Middleton

Kenner,US

Summary

Experienced administrative specialist with strong organizational skills and a successful history of overseeing office operations. Effective leader emphasizing team collaboration, adaptability, and delivering consistent results. Proficient in project management, scheduling, and communication for seamless coordination and support in a fast-paced setting. Known for reliability and meeting changing business demands.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Lead

Senior Virtual Health
01.2023 - 05.2025
  • Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
  • Reduced errors in documentation by implementing meticulous proofreading and quality control measures.
  • Oversaw inventory management processes for office supplies, reducing costs by eliminating unnecessary purchases.
  • Coordinated team schedules to ensure adequate coverage during peak times and vacation periods.
  • Adapted quickly to changing priorities while maintaining high levels of organization under pressure.
  • Maintained a high level of confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
  • Enhanced team productivity through effective delegation of tasks and close monitoring of progress.
  • Resolved conflicts within the team diplomatically, promoting open communication among all members to foster collaboration.
  • Increased customer service success rates by quickly resolving issues.
  • Served as corporate liaison for finance, IT, and marketing departments.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.

Finance Assistant

Newmerics
01.2022 - 12.2023
  • Utilize QuickBooks to prepare, modify, and audit weekly transactions for multiple customers
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.
  • Input financial data and produced reports using Sage Intacct.
  • Organized and coordinated billing processes, streamlining operations and reducing errors
  • Utilized strong communication skills to effectively resolve billing discrepancies and ensure accurate customer payments
  • Collaborated with internal stakeholders to implement billing system updates, ensuring seamless integration and work cross-functionally with other departments
  • Maintained accurate and up-to-date billing records, demonstrating a high level of detail-oriented work
  • Managed multiple billing projects simultaneously, utilizing ability to work independently and prioritize tasks effectively
  • Attend client meetings and actively participate by preparing monthly financial reports

Director of Billing

Pelican State Outpatient Center and RemoteMD
01.2021 - 12.2022
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
  • Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
  • Conducted performance reviews and implemented improvement plans.
  • Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
  • Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
  • Established performance metrics for evaluating staff effectiveness, leading to continuous improvement initiatives within the department.
  • Enhanced customer service, resolving billing disputes swiftly and maintaining positive relationships with clients.
  • Complied with established internal controls and policies.
  • Utilized financial software to prepare consolidated financial statements.

Occupational Medicine Coordinator

Pelican State Outpatient Center
01.2018 - 12.2021
  • Contributed to the overall success of the clinic by consistently meeting quality standards in patient care and documentation requirements.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate support to patients experiencing pain or distress while awaiting further medical attention.
  • Ensured accuracy in medical records by diligently documenting patients'' symptoms, vitals, and medical history.
  • Demonstrated excellent problem-solving skills when addressing complex patient concerns or navigating unexpected challenges during shifts.
  • Enhanced patient care by assisting physicians in examinations, diagnostic tests, and treatment plans.
  • Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
  • Facilitated smooth daily operations by maintaining accurate records of employee schedules and availability.
  • Completed clerical duties and tasks for clinic administration.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Worked with professionals on scanning, coding and releasing information to departments.

Senior Project Assistant

HTINB
01.2013 - 12.2018
  • Assist the management team in tracking all aspects of engineering and construction project
  • Manage the front office, including all ordering of supplies, managing all external supply contracts, point of contact for building management group, and handling all IT related issues
  • Provide administrative support to engineering staff for proposal preparation
  • Develop and maintain a comprehensive document control program in ProjectWise and the Intranet
  • Train engineering staff in document naming convention and placement into electronic system
  • Assist in tracking weekly contractor progress based on scheduled activities
  • Participate in weekly meetings with local officials and state stakeholders
  • Compile and submit all contractor billing to local and state entities

Education

BA -

Southeastern Louisiana University

Skills

  • Organizational leadership
  • Office administration
  • Document management
  • Calendar management
  • Workload prioritization
  • Deadline oriented
  • Account reconciliation
  • Records management

Certification

  • Accounting Specialist, Sage Intacct

Timeline

Administrative Lead

Senior Virtual Health
01.2023 - 05.2025

Finance Assistant

Newmerics
01.2022 - 12.2023

Director of Billing

Pelican State Outpatient Center and RemoteMD
01.2021 - 12.2022

Occupational Medicine Coordinator

Pelican State Outpatient Center
01.2018 - 12.2021

Senior Project Assistant

HTINB
01.2013 - 12.2018

BA -

Southeastern Louisiana University

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Bridget Middleton