Bridget Mwendar
Kent,WA
Summary
Personable Medical Assistant bringing 15 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Department of Corrections
Monroe, WA
09.2023 - Current
- Assist physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Conduct diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Assist in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Educate patients on preventive care topics such as diet and exercise habits or medication compliance.
- Provide support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Order medical supplies from approved vendors based on predetermined budget parameters.
- Complete basic physical assessments of clinic patients to provide optimal care.
Lead Medical Assistant
University of Washington Medical Center
Seattle, WA
11.2021 - 08.2022
- Epic and Cerner Super user
- Supervised, trained and coached team of medical assistants.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Closed and submitted patient insurance claims at end of shift.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Developed comprehensive training plans tailored to the needs of each user or department.
- Conducted training sessions for new Epic users, providing individual and group instruction as needed.
Medical Assistant
Kaiser Permanente
Seattle, WA
05.2018 - 09.2024
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Lead Reservations Agent
Alaska Airlines
Seattle, WA
05.2022 - 01.2023
- Researched and resolved customer issues.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Verified guest information and payment options ensuring accuracy and completeness.
- Suggested amenities suited to clients' needs.
- Coordinated with front desk staff to maintain maximum occupancy.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions.
- Answered guest inquiries regarding hotel offerings and services.
- Documented and responded to incoming correspondences to address questions.
- Discussed service levels with customers and potential upgrades.
- Kept accurate knowledge of types of rooms available at various resort locations.
Education
Masters in Clinical Informatics
University of Washington
Seattle, WA12-2025
Bachelor of Science - Nursing
Pacific Lutheran University
Lynnwood, WA12-2025
Associate of Science - Medical Assistant
Lake Washington Institute of Technology
Kirkland, WA06.2014
Heath Informatics and Health Info Management
University of Washington
Seattle, WASkills
- Phone Etiquette
- Inventory and Supply Management
- Charting Expertise
- Patient Skin and Nail Care
- Advanced Anatomy Knowledge
- HIPAA Compliance
- Professional Bedside Manner
- Examination Preparation
- Appointment Scheduling
- Clear Communication
- Customer Reservations
- Telephone Reception
- Active Listening
- Team Leadership
- Time Management
- Creative Thinking
- Critical Thinking
- Team Collaboration
- Customer Service
- Verbal and Written Communication
Languages
English
Professional
Swahili
Professional
Bemba
Professional
French
Professional
Accomplishments
- Named Employee of the Year 2021
- Trained new staff on Venipuncture skills
- Recognized for outstanding customer service.
- Consistently received 100% rate of patient satisfaction.
- Promoted from CMA tO Lead CMA, Interim Supervisor in less than 12-months.
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve satisfactory matrix earning recognition from upper management and financial reward.
Certification
- CNA License
- Certified Medical Assistant (CMA)
- Registered Medical Assistant -Phlebotomist
Timeline
Certified Medical Assistant
Department of Corrections
09.2023 - Current
Lead Reservations Agent
Alaska Airlines
05.2022 - 01.2023
Lead Medical Assistant
University of Washington Medical Center
11.2021 - 08.2022
Medical Assistant
Kaiser Permanente
05.2018 - 09.2024
Associate of Science - Medical Assistant
Lake Washington Institute of Technology
Heath Informatics and Health Info Management
University of Washington
Masters in Clinical Informatics
University of Washington
Bachelor of Science - Nursing
Pacific Lutheran University
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