Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Bridget Neely

Bridget Neely

Lewisville,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and efficient Data Entry Clerk with five years of experience in data organization, proofreading, and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Home Health Care Attendant

Ariel Amana Healthcare, Inc.
06.2020 - Current
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted disabled clients in supporting their independence and well-being.
  • Provided timely and detailed documentation of patient progress, contributing to effective care management.
  • Delivered high-quality personal care services such as bathing, grooming, dressing, feeding, and toileting assistance for improved patient well-being.
  • Consistently complied with home health regulations through diligent adherence to policies and procedures.

Merchant Customer Support Representative

EVO Payments International
03.2016 - 04.2020
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Utilized excellent communication skills to resolve customer complaints promptly and professionally.
  • Enhanced customer engagement by implementing a feedback system, leading to service improvements and higher satisfaction rates.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase the return customer base.

Data Entry Specialist

Upwork's Work From Home
02.2011 - 01.2016
  • Contribute to team success by consistently meeting or exceeding speed, accuracy, and output volume performance targets.
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Compiled data and reviewed information for accuracy before input.
  • Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
  • Increased productivity through effective multitasking and prioritizing diverse workloads according to deadlines.

Education

Associate of Applied Science - Small Business Operations

Collin County Community College District
Plano, TX
06.2026

Certification - Medical Billing And Coding

Collin County Community College District
Plano, TX
08.2024

Associate of Applied Science - Business Administration And Management

ITT Technical Institute - Arlington
Arlington, TX
12.2016

Skills

  • Compassionate Caregiving
  • Time Management
  • Typing Speed and Accuracy
  • Organizational abilities
  • CRM Software
  • Communication Skills
  • Medical Knowledge
  • Attention to Detail
  • Multitasking
  • Database Management
  • Record Keeping
  • Problem-Solving
  • Confidentiality
  • Technical Proficiency

Accomplishments

  • Achieved a 95% customer satisfaction rating by effectively helping resolve complex customer issues and providing personalized support.
  • Employee of the Month January 2019 - EVO
  • Reduced data processing time by 30% by effectively helping to streamline data entry procedures and training new team members.
  • Enhanced patient satisfaction scores by 25%, effectively helping to provide compassionate care and personalized daily living assistance.

Certification

  • Data Entry Certification, Udemy - 2014
  • Customer Service Certification, EVO Payments International - 2018
  • CRM Software Training, EVO Payments International - 2018
  • CPR, Baylor Scott & White - 2020

Timeline

Home Health Care Attendant

Ariel Amana Healthcare, Inc.
06.2020 - Current

Merchant Customer Support Representative

EVO Payments International
03.2016 - 04.2020

Data Entry Specialist

Upwork's Work From Home
02.2011 - 01.2016

Associate of Applied Science - Small Business Operations

Collin County Community College District

Certification - Medical Billing And Coding

Collin County Community College District

Associate of Applied Science - Business Administration And Management

ITT Technical Institute - Arlington

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Bridget Neely