Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridget Nelson

Ogden,KS

Summary

Proficient in multiple avenues of work experience. Areas of expertise include Attention to details, problem solving, time management, and customer appreciation. Attentive, excellent at multi-tasking and working under pressure. Assisted mentoring new employees. Excelled in problem-solving and Microsoft Office, demonstrating a strong work ethic and attention to detail. Achieved high satisfaction ratings by prioritizing client needs and leveraging strong verbal communication skills to exceed service expectations. I am eager to learn new things and am a hard worker. Willing to try new avenues of employment.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work History

Instacart Shopper

Instacart
03.2024 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.
  • Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
  • Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.

Hospitality Specialist

Wander Zen Rentals
03.2024 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Trained and supervised staff to provide highest level of customer service.
  • Collaborated with various team members to meet guests' requests.
  • Implemented innovative upselling techniques to maximize revenue from room bookings and additional services.
  • Proactively identified opportunities for process improvements leading to enhanced operational efficiency.
  • Developed and executed strategies to improve operational efficiency.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
  • Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
  • Enforced provision of services in line with company standards.
  • Sought and analyzed customer feedback to identify areas for improvement.

Hospitality Specailist

Turno
03.2024 - Current
  • Collaborated with various team members to meet guests' requests.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in procedures for improved efficiency and reduced wait times.
  • Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
  • Mastered various property management systems to efficiently handle reservations and inventory tracking.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Maintained a consistently high level of customer service, resulting in positive guest reviews and repeat business.
  • Conducted regular inspections of facilities to identify maintenance requirements or potential improvements that would enhance the overall guest experience.

Office Manager

Geisler Electric LLC
11.2022 - 07.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Receptionist

Monument Vision Clininc
08.2021 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Family Nanny

Kristi Kirby
11.2016 - 06.2021
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Played games, worked on puzzles, and read books to young children.
  • Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Established open communication with parents for seamless coordination in children''s daily routines and schedules.
  • Encouraged independence among the children through guidance on personal hygiene routines such as dressing up or brushing teeth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
  • Promoted healthy habits through nutritious meal planning and engaging in regular outdoor activities with the children.
  • Fostered a nurturing and supportive environment by consistently addressing the physical, emotional, and social needs of each child.

Above the Clouds Cleaning

Paige
04.2018 - 05.2020
  • Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
  • Enhanced customer satisfaction by providing timely and accurately following specific cleaning directions.
  • Properly cleaning carpets to company standards.
  • Following move out cleaning procedures.
  • Meticulously cleaning and removing stains.
  • Deep cleaning of appliances and homes
  • . Contacting the clients for scheduling and specific requests.

Birds Eye Cleaning

Michelle
04.2017 - 01.2018
  • Responsible for detailed upkeep and maintenance of each client’s home.
  • Deep cleaning for move outs.
  • Contacting the clients for scheduling and specific requests
  • Taking care of pets & plants.
  • Inventory & quality control.

Education

Southeast Community College
Lincoln
10.2005 - 05.2012

Pikes Peak Community College
Colorado Springs, CO
08.2019 - 05.2020

High School Diploma -

Ponca Public School
Ponca, NE
05.2005

Skills

  • Strong Work Ethic
  • Self-Motivated
  • Attention to Detail
  • Computer Skills
  • Problem Solving
  • Customer Appreciation
  • Strong Verbal Communication
  • Outgoing
  • Microsoft Office & Outlook
  • Quick Learner
  • Ability to Multi-Task

Timeline

Instacart Shopper

Instacart
03.2024 - Current

Hospitality Specialist

Wander Zen Rentals
03.2024 - Current

Hospitality Specailist

Turno
03.2024 - Current

Office Manager

Geisler Electric LLC
11.2022 - 07.2023

Receptionist

Monument Vision Clininc
08.2021 - 07.2022

Pikes Peak Community College
08.2019 - 05.2020

Above the Clouds Cleaning

Paige
04.2018 - 05.2020

Birds Eye Cleaning

Michelle
04.2017 - 01.2018

Family Nanny

Kristi Kirby
11.2016 - 06.2021

Southeast Community College
10.2005 - 05.2012

High School Diploma -

Ponca Public School
Bridget Nelson