Summary
Overview
Work History
Education
Skills
Timeline
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Bridget Nelson

Customer Service
Las Vegas,NV

Summary

Dynamic and results-oriented professional with a proven track record at Uber Eats, where I enhanced customer satisfaction through meticulous route planning and efficient delivery coordination. Leveraging strong problem-solving and interpersonal communication skills, I consistently met delivery targets, contributing to a significant increase in repeat business. Committed to safety and professionalism, I excel in fast-paced environments, driving both customer loyalty and operational efficiency.

Overview

10
10
years of professional experience

Work History

Food Delivery Driver

Uber Eats
01.2020 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Increased repeat business by providing friendly and professional service to customers.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
  • Demonstrated flexibility, adjusting routes in response to traffic conditions or customer requests.
  • Strengthened customer relationships, providing friendly service and addressing inquiries promptly.
  • Contributed to team goals by exceeding individual delivery targets without compromising service quality.
  • Enhanced team morale by sharing tips and best practices for efficient food delivery.
  • Achieved high levels of punctuality, consistently arriving at destinations as scheduled.
  • Fostered positive work environment by assisting fellow drivers with route planning and problem-solving.
  • Enhanced safety, conducting regular vehicle maintenance checks and following traffic laws diligently.
  • Resolved customer complaints with professionalism, restoring confidence in service.
  • Navigated through diverse routes to optimize delivery times, ensuring customer satisfaction.
  • Ensured order accuracy and quality, checking items before delivery for seamless customer experience.
  • Improved delivery efficiency with meticulous planning and route optimization.
  • Facilitated smooth delivery process, communicating effectively with customers about arrival times.
  • Promoted culture of safety, adhering strictly to road safety regulations and company policies.
  • Minimized delivery errors by verifying orders and customer details thoroughly before departure.
  • Adapted quickly to new technology and apps for efficient order tracking and delivery.
  • Maintained vehicle cleanliness and safety, contributing to positive company image.
  • Improved delivery times with strategic planning and knowledge of local traffic patterns.
  • Enhanced customer satisfaction by ensuring timely and accurate food deliveries.
  • Supported operational efficiency, keeping accurate logs of deliveries and vehicle maintenance.
  • Collaborated with restaurant staff to ensure orders were correctly prepared and ready for dispatch.
  • Delivered orders to customers to drive full satisfaction.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Operated delivery vehicles safely and efficiently.
  • Developed strong customer base through efficient and reliable service.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Processed payments, made change, and provided receipts.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Processed customer payments and kept accurate financial records.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Assisted with sorting and organizing stockroom items.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Maintained records of sales and customer information to support accuracy.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Completed daily pre- and post-trip vehicle inspections.

Catering Assistant

Ty”s Taster Treats
04.2017 - 08.2020
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
  • Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Supported efficient kitchen operations by maintaining a clean and organized workspace.
  • Oversaw catering orders to verify accuracy and completeness.
  • Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
  • Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
  • Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Increased efficiency in kitchen operations by organizing food prep areas before each event.
  • Enhanced guest experience by efficiently managing buffet setups and breakdowns.
  • Assisted in menu planning, incorporating seasonal ingredients for fresher dining options.
  • Enhanced event satisfaction by setting up venues according to specific client requests.
  • Facilitated smooth operation of catering events by promptly addressing and resolving any issues that arose.
  • Optimized food presentation to make dishes more appealing, positively impacting guest feedback.
  • Supported chef in recipe testing, helping to innovate and improve catering menu offerings.
  • Contributed to positive work environment by offering support and assistance to colleagues during peak times.
  • Contributed to menu development by suggesting popular and seasonally appropriate dishes.
  • Streamlined catering setup process, reducing preparation time by organizing supplies in advance.
  • Assisted in training new staff, ensuring they met company's standards for excellence in service.
  • Played key role in sustaining high levels of cleanliness, passing all health inspections with commendable remarks.
  • Prepared diverse menus to meet various dietary needs, ensuring guest satisfaction.
  • Collaborated with suppliers to secure quality ingredients, enhancing overall taste and presentation of dishes.
  • Bolstered client satisfaction by providing attentive customer service during events.
  • Improved team performance with effective communication during high-volume events.
  • Managed inventory to prevent shortages and eliminate waste, contributing to cost control.
  • Ensured compliance with health and safety standards, maintaining safe environment for both staff and guests.
  • Coordinated with event planners to understand client expectations and deliver tailored catering services.
  • Maintained cleanliness and order in serving areas, promoting positive dining experience.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Assisted in setting up and breaking down kitchen stations.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Lifted and carried heavy materials.
  • Pushed, pulled and transported large loads and objects.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored food temperature, discarding items not stored correctly.
  • Trained new staff on food preparation and safety procedures.
  • Stocked and rotated food items according to expiration dates.

Customer Service Representative

Creative Customs
12.2014 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Education

Nursing Certificate - Nursing

Pacific Travel Trade
Los Angeles, CA
06.2015

High School Diploma - Track

Soledad High
Los Angeles, CA
06.1993

Skills

  • Problem-Solving
  • Customer Service
  • Quick Learner
  • Hardworking and Responsible
  • Time Management
  • Excellent Communication
  • Safe Driving
  • Dedicated Team Player
  • Relationship Building
  • Good Driving Record
  • Food handling
  • Safe Food Handling
  • Flexible Schedule
  • Customer Communication
  • Late Shift Availability
  • Valid Driver's License
  • GPS Navigation
  • Route Planning
  • Clean Driving Record
  • Decision-Making
  • Safety awareness
  • GPS mapping
  • Smartphone operation
  • Excellent navigation
  • Vehicle Maintenance
  • Payment handling
  • Delivery confirmations
  • Payment Collection
  • Mileage Tracking
  • Phone orders
  • Professional Appearance
  • Motor Vehicle Operation
  • Delivery Coordination
  • Heavy Lifting
  • Order Verification
  • Vehicle Inspection
  • Dispatch Interaction
  • Two-wheeler operation
  • DOT Regulations Compliance
  • Energy conservation
  • Health Code Compliance
  • Cooking
  • Multitasking Abilities
  • Client Relations
  • Schedule Management
  • Organizational Skills
  • Route Management
  • Safe Vehicle Operation
  • State Driver's License
  • Task Prioritization
  • Written Communication
  • Product Distribution
  • Local routes understanding
  • Analytical Thinking
  • Active Listening
  • Multitasking
  • Business Management
  • Business transactions
  • Team building
  • Interpersonal Communication
  • Strategic Planning
  • Sales Forecasting
  • Clean MVR
  • Product presentation
  • Sales Goals
  • Product displays
  • Documentation
  • Needs Assessment
  • Account development
  • Merchandise Sales
  • Truck loading
  • Revenue Generation
  • Staff Development
  • Requirements Analysis
  • Sales Development
  • Stakeholder Relations
  • Account penetration
  • Contract Negotiation
  • Territory Development
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-solving abilities
  • Reliability
  • Team Collaboration
  • Adaptability and Flexibility
  • Self Motivation
  • Effective Communication
  • Interpersonal Skills
  • Goal Setting
  • Professionalism
  • Time management abilities
  • Continuous Improvement
  • Adaptability
  • Professional Demeanor
  • Problem-solving aptitude

Timeline

Food Delivery Driver

Uber Eats
01.2020 - Current

Catering Assistant

Ty”s Taster Treats
04.2017 - 08.2020

Customer Service Representative

Creative Customs
12.2014 - 01.2019

Nursing Certificate - Nursing

Pacific Travel Trade

High School Diploma - Track

Soledad High

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Bridget NelsonCustomer Service