Bridget O'Brien
Big Sky,MT
Summary
I've been working in food and beverage service in variety of positions over the last 16 years in Big Sky, MT. Throughout all of these positions, my hard work ethic, kindness and dedication to providing exceptional service and the best possible guest experience have remained constant.
Overview
15
15
years of professional experience
Work History
Bartender/Manager
Brothel Bikes
06.2017 - Current
- Responsible for payroll
- Ordered liquor
- Monitored and replaced all bar supplies necessary for daily operations
- Developed strong relationships with regular patrons that encouraged repeat business.
- Trained new bartenders on drink and garnish preparation, sanitation practices, the POS system, and opening and closing duties
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Maintained a positive work environment through resolving conflicts among team members quickly and professionally as well as acting as a liaison between employees and the bar owner.
- Established protocols for removing problem customers from bar to reduce liability and maintain pleasant environment.
Server
Buck's T4
11.2014 - 04.2018
- Provided guests with an exceptional Montana fine dining experience through food, beverage and wine service in one of Big Sky's most historical dining environments
- Communicated specific guest needs such as special orders and food allergies with the kitchen
- Elevated the guests' experience with hands on knowledge about many of the dishes acquired through visiting the purveyors, ranches, trout stream, gardens and distilleries, etc where our locally sourced ingredients came from on optional team field trips.
- Developed strong multitasking skills through managing multiple tables simultaneously without compromising service quality.
- Was attentive to guests needs
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with coworkers to provide positive guest experiences through efficient workflow.
- Performed opening and closing duties to make certain that we were set up for success going into dinner service as well as for the following evening.
Banquet Server
Big Sky Resort
06.2014 - 10.2016
- Served appetizers, delivered entrees, and refilled beverages for banquet guests in a variety of banquet settings.
- Managed multiple tasks and worked with other employees to to complete tasks in order to execute banquets going on in multiple locations at one time.
- Set up banquet tables, chairs, linens, and place settings based on event requirements.
- Provided attentive and courteous service
- Prepared efficiently for future events by completing post-event tasks such as breakdown, cleaning, and glass, utensil and plate inventory.
Server
320 Ranch
06.2012 - 10.2014
- Provided a comfortable environment for guests to unwind, wine and dine in a cozy fine-dining environment after a long summer day of activities including, but not limited to: exploring Yellowstone Park, fly-fishing, white water rafting, hiking, horseback-riding and zip-lining, etc.
- Many of the diners were guests of the ranch providing an opportunity to develop a rapport with returning guests throughout their stay.
- Provided prompt, friendly and attentive service
- Shared information on activities in the area to improve the overall experience of the guests' entire trip
- Operated the POS system to place orders, manage tables and bills and execute comped items
- Kept service areas as well as those behind the scenes neat and clean
- Performed opening and closing duties to set the team up for success both for that night of service and the next.
Server/Bartender
M.R. Hummer's
11.2011 - 04.2014
- Developed relationships with regular customers as well as returning vacationers to create a desirable environment to return to
- Communicated guests' special dining requirements to the kitchen to ensure a positive experience
- Managed multiple tables at once while providing prompt, attentive and courteous service
- Worked with co-workers to provide the best possible experience for diners
- Performed opening and closing duties to make service efficient
Server
Carabiner Lounge @ Big Sky Resort
11.2008 - 04.2011
- Provided a comfortable environment for guests to enjoy cocktails, wine and elevated dining after a long day on the slopes or enjoying one of Big Sky's many other activities
- Shared tips about the mountain and the area to improve the guests' Big Sky experience
- Managed multiple tables at once while providing prompt, courteous and attentive service
- Worked with other employees in order to maintain efficient service and a positive guest experience
- Used a POS system to place orders and manage bills
- Bussed and reset tables to maintain a clean dining room and work areas.
Education
Bachelor of Arts - Journalism And Visual Communication
Creighton University
Omaha, NE05.2008
Skills
- Customer Service
- Highly reliable
- Cash Register Operation
- Food Service
- Responsible Alcohol Service
- Service-oriented mindset
- Alcohol awareness
- Professional Appearance
- Liquor, beer, and wine knowledge
Timeline
Bartender/Manager
Brothel Bikes
06.2017 - Current
Server
Buck's T4
11.2014 - 04.2018
Banquet Server
Big Sky Resort
06.2014 - 10.2016
Server
320 Ranch
06.2012 - 10.2014
Server/Bartender
M.R. Hummer's
11.2011 - 04.2014
Server
Carabiner Lounge @ Big Sky Resort
11.2008 - 04.2011
Bachelor of Arts - Journalism And Visual Communication
Creighton University
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