Bridget O'Brien
Lincoln,NE
Summary
Accomplished Sales Manager offering 20 years of experience leading in the development and implementation of highly-successful programs. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Effective presentation skills in promoting products and services.
Overview
16
16
years of professional experience
Work History
Account Manager-Senior Living
Securitas Healthcare
LINCOLN, Nebraska
04.2023 - Current
- Primary responsibility: assisted current customers with system upgrades and expansions for direct sales channel, wander management, emergency call system and security products.
- Shared primary responsibility for account development for direct sales channel, wander management and emergency call system products.
- Secondary responsibilities included assistance and support with account retention and customer service activities.
- Initiated new system, reorder and upgrade sales through pro-active means (outbound calling,teams meetings, email, FAX, etc.)
- Trained customers on product information and produced quotes as necessary to produce sales to meet an agreed upon performance standard
- Promptly responded to sales leads in a designated territory
- Worked with Territory Manager to set up prospective or customer visits
Customer Service Advocate
United Healthcare
Lincoln, NE
11.2022 - 03.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers in navigating myuhc.com and other UnitedHealth Group websites and encouraged and reassured them to become self-sufficient
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Guided and educated customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Senior Living Consultant
Savannah Pines
Lincoln, NE
11.2021 - 04.2022
- Developed and implemented strategic sales plans and met plan objectives.
- Completed phone calls to prospective residents in order to discover their needs and their objections.
- Built relationships and moved the sales process forward by conducting tours with prospects using a sales process.
- Completed follow-ups in the prospect management system in a timely manner.
- Conducted home visits to future prospects
- Conducted outreach visits to influencers in senior living including local community and business associations with a focus on increasing referral source lead base
Account Executive
iHeart Media
Ogallala, NE
11.2020 - 08.2021
- Identified and solicited new business; built and maintained a full pipeline of sales prospects.
- Serviced and grew relationships in existing base of clients.
Developed persuasive proposals to meet needs and opportunities.
Delivered effective sales presentations. - Maintained client communication and ensured client satisfaction.
- Monitored competition to continually find new account leads.
- Worked collaboratively with internal partners to drive revenue.
- Generated revenue and met/exceeded established sales targets.
Patient Experience Specialist
Great Plains Health
North Platte, NE
02.2018 - 02.2019
- Responsible for supporting programs and process designed to build and improve the patient experience at Great Plains Health.
- Prevented complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices of repeated complaints.
- Documented complaints by listening to patient and patient family complaints; documenting details; determining what resolution is sought.
- Resolved complaints by listening to patients and their families; directing them to a physician or manager; helping them present facts to the hospital representative; developing acceptable resolutions; following-up on outcomes.
- Alerted Risk Management/Quality department and/or administrator by documenting unresolved complaints and potential legal actions.
Sales Manager
Marriott National Group Sales
Omaha, NE
02.2008 - 02.2018
- Provided an efficient and effective process to quickly handle customer inquiries within predefined parameters.
- Negotiated and leveraged customer's needs acting as a liaison between National Group Sales, Regional Sales Offices and hotels.
- Suggested positive alternatives and ensure that business booked was within property/market parameters.
- Served as primary contact for customers who conduct a high volume of business through National Group Sales 800 number, Marriott.com and referrals from hotels.
- Utilized Sales Force Automation (SFA) to input and change opportunity information.
Education
Bachelor of Arts - Psychology
Creighton University
Skills
- Rapport and relationship building
- Key account development
- Sales and marketing strategies
Timeline
Account Manager-Senior Living
Securitas Healthcare
04.2023 - Current
Customer Service Advocate
United Healthcare
11.2022 - 03.2023
Senior Living Consultant
Savannah Pines
11.2021 - 04.2022
Account Executive
iHeart Media
11.2020 - 08.2021
Patient Experience Specialist
Great Plains Health
02.2018 - 02.2019
Sales Manager
Marriott National Group Sales
02.2008 - 02.2018
Bachelor of Arts - Psychology
Creighton University
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