Summary
Overview
Work History
Education
Skills
Timeline
Generic

bridget ormond

Council Bluffs

Summary

Dynamic and results-driven professional with extensive experience at Nebraska Medicine. Proven track record in team leadership and customer service, enhancing patient engagement through effective scheduling and communication strategies. Skilled in training and mentoring staff while maintaining a collaborative environment. Adept at managing office operations and ensuring precise documentation.

Overview

21
21
years of professional experience

Work History

Sr Associate Patient Coordnitor

Nebraska Medicine
07.2015 - Current
  • Trained and supported new team members, maintaining culture of collaboration.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Trained and supervised employees on office policies and procedures.
  • Schedule procedures for Main Campus, VP and BMC.
  • Review all patient instructions and confirm they recieve all appropriate info prior to procedure.

Pre Surgical Screening Clerical Associate

Nebraska Medicine
07.2004 - 07.2015
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Purchased and maintained office supplies.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Ran OR reports and built charts for upcoming procedures.
  • Covered the waiting room desk for the OR and kept families up to date about the patient

Education

High School Diploma -

St Albert
Council Bluffs, IA

Skills

  • Timeline estimates
  • Team supervision
  • Schedule development
  • Schedule management
  • Team leadership
  • Training and mentoring
  • Phones calls
  • Customer service

Timeline

Sr Associate Patient Coordnitor

Nebraska Medicine
07.2015 - Current

Pre Surgical Screening Clerical Associate

Nebraska Medicine
07.2004 - 07.2015

High School Diploma -

St Albert

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